Baphindile Ethel M. Email & Phone Number

Pennsylvania, United States

Centurion, Gauteng, South Africa

• Maintaining and improving client’s systems to ensure all employees have the technology they need to complete their work and the organisation’s important files and information remain safe and intact. • Creating Redstor Backup console and Redstor Backup accounts for clients. • Doing weekly backup process verification and weekly data backup-restore testing. • Training computer users on how to use new software and hardware. • Cloning new and old PCs, upgrading PCs with more RAM and SSD. • VPN installation and Configuration. • Installing and configuring Printers• Setting up new PCs for clients, by setting up Microsoft Windows, installing remote agent software, adding the device to the domain of the client, setting up Microsoft 365 as well as creating an email address in exchange for the new user. • Handling support queries that come in via telephone or ticketing system (Freshdesk) and Autotask. • Assisting clients remotely via TeamViewer to resolve the problems they encounter. • Assisted with the maintenance of clients' workstations and checking daily whether backups of workstations were successful. • Kept contact with suppliers for hardware and software when needed for replacement, upgrades, or new users. Also made sure to keep up to date on current hardware trends. • Identifying and escalating situations requiring urgent attention. • Ensuring security and upgrades are applied to PCs and kept up to date.

Centurion, Gauteng, South Africa

Duties: - Assisting clients with logging tickets on service desk.- Responding to queries via chat, email, or phone, following up with customers to ensure full resolution of issues.- Running reports to analyze common complaints and problems. - Installing and configuring computer hardware operating systems and applications, monitoring, and maintaining computer systems and networks.- Talking clients through a series of actions over the phone, to help set up systems or resolve issues. - Troubleshooting systems and network problems, diagnosing, and solving hardware or software faults.- Remotely accessing hardware or software for clients to make changes and fix problems.- Performing regular upgrades to ensure systems remain updated and keeping records of repairs and fixes for future references.- Identifying and escalating situations requiring urgent attention.- Efficient and effective logging and allocating of incoming calls and assisting technicians in ensuring all calls are attended to and closed. - Ensuring that all calls are logged within ITSM tool as per the operational process.- Assisting technicians with work overload as and when required and ensure general administration work is up to date.- Ensuring high level customer liaison is maintained at all times and interaction is conducted in highly professional manner.- Following appropriate escalation procedures as and when required.- Ensuring adherence to respective client specific Operational Manuals.

Centurion, Gauteng, South Africa

• Checks all allocated tasks to determine workflow for the day• Executes tasks in order of importance as indicated by the supervisor• Captures progress and completion report so that supervisor can update status to management• Provides basic instruction on the usage of hardware and software to system users• Continuously checks for new tasks on Meditech and assesses the level of attention required for attending to new tasks.• Prioritises new tasks logged based on urgency and level of attention and allocate and route resources to ensure appropriate attention and optimal use of resources.• Follows up on existing and outstanding tasks to ensure successful completion and upon completion signing off on the system.• Accept technical support emails and calls to the IT Department and log in.• Forward technical support issues that cannot be addressed by the Service Desk to the appropriategroup.

Johannesburg Woodmead

Greeting customers who enter the shop, assisting shoppers to find the goods and productsthey are looking for, processing cash and card payments, stocking shelves with merchandise,attaching price tags to merchandise on the shop floor.

Johannesburg Area, South Africa

Setting up the testing station to suit the client's needs and secure for the clients to can be able to open up. Testing and counselling.Teaching about HIV and AIDS to schools.

Diploma In Informationtechnology, It In Network Systems

Higher Cert. In Hiv/Aids Counselling And Management, Hiv/Aids Counselling And Management