Brett Roberson Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• Manage all aspects of daily operations of a specialty pharmacy with 60+ employees and $12M in annual revenue focusing on quality and efficiency, promoting safety and limiting risk to the business.• Track and manage a $1.5M monthly COGS budget and $500K monthly COS budget.• Directly supervise 16+ employees including 12+ Pharmacists, an Operations Manager, Pharmacy Supervisor, and 2 Warehouse/Inventory Supervisors. Indirectly supervise 55+ employees.• Oversee daily pharmacy operations, ensuring efficient and accurate medication processing & dispensing along with inventory management. Implement best practices to enhance operational efficiency and customer satisfaction. • Work with corporate and staff to maintain compliance with all company metrics, budgets and ensure that policies & procedures are strictly followed.• Collaborate with clinical team and nursing to ensure optimal patient outcomes through accurate medication therapy management, medication reviews, and drug utilization evaluations.• Provide clear direction and leadership to a diverse team of pharmacists, pharmacy technicians, administrative and warehouse staff. Foster a positive culture of teamwork, professional growth, and excellence.• Maintain a deep understanding of pharmacy, nursing and healthcare regulations, ensuring the company’s adherence to state and federal laws, accreditation standards, and industry guidelines.• Develop and implement quality assurance programs to monitor medication safety, accuracy, and adherence to quality standards. Address any issues promptly and make improvements as needed.Key Accomplishments• Successfully completed multiple audits by state and federal agencies and various state boards including PCAB, DHS, and Joint Commission over 4 years with 0 findings.• Provided leadership that significantly improved corporate compliance rating from under 60% to 96%. • Successfully managed a specialized project between Mayo Clinic Hospital and Coram.

Phoenix, Arizona, United States

• Oversaw the daily activities of the pharmacy and ensured processes were efficient, safe, and aligned with quality standards. Maintained a focus on risk mitigation and safety to safeguard the business.• Managed a team of 25+ employees, including an operations supervisor, pharmacy supervisor, pharmacists, and front and back-end staff. Fostered a collaborative and high-performing team environment. • Took charge of a $250K monthly cost of goods sold (COGS) budget and a $75K monthly cost of services (COS) budget, optimizing resource allocation while maintaining financial integrity. • Conducted weekly one-on-one meetings with direct reports to provide feedback, support operations, and address concerns. • Collaborated with company owners on a weekly basis to ensure alignment with business goals, discuss concerns, and assess operational progress. • Led a monthly Quality Improvement (QI) meeting to ensure client and patient safety and adherence to URAC accreditation standards.• Participated in monthly calls to stay updated on policy changes and updates, ensuring that the pharmacy remained compliant with regulatory agencies and company standards. • Organized quarterly leadership meetings to ensure ongoing adherence to company policies, procedures, and regulatory requirements.Key Accomplishments• Spearheaded and led the process for the pharmacy to achieve URAC accreditation, the gold standard for healthcare accreditation. This allowed the pharmacy to be classified as an accredited mail-order healthcare facility with the ability to ship medication nationwide.• Provided leadership that was instrumental in growing the business from 4 to 25 employees in three years, and from $800K to $3.5M in annual revenue.• Brought in a national Dermatology account that expanded the pharmacy’s patient base from local to national.

Phoenix, Arizona

• Managed all aspects of daily operations of a pharmacy with 100+ employees that generated $20M in annual revenue.• Directly supervised multiple Pharmacists, an Operations Manager, Clinical Manager, Clinical Supervisor, and Call Center Manager while indirectly supervising 75+ administrative and warehouse employees.• Tracked and maintained a $1.7M monthly COGS budget and a $750K monthly COS budget.Key Accomplishments• Reduced employee turnover from 27% to 9% over three years.• Provided leadership that helped improve gross margins from 28% to 37%.• Led the implementation of a national call center that provided after-hours customer support for patients nationwide.

Bachelor'S Degree

Doctor Of Pharmacy - Pharmd