Baran Boyraz Email & Phone Number

Istanbul, Turkey

Istanbul, Türkiye

•Processing customer complaints•Responding to customer-specific inquiries via telephone and e-mail•Ensuring calls are answered according to defined company standards•Ensuring homogeneous information distribution to customers•Logging customer inquiries via e-mail and telephone•Notifying clients about any potential delays•Processing and following up on repair orders•Processing and following up on estimate requests•Adhering to promised deadlines•Ensuring deadlines and response timeframes are respected•Performing daily maintenance of filing and general administrative tasks•Defending the interests of the Company in the market•Collaborating with logistics and technical departments to be informed about potential delays•Managing customer interactions, ensuring they are appropriately dealt with and followed-up•Monitoring phone call frequency, waiting time, and customer complaints•Assisting with marketing activities at points of sale (POS)•Working with supporting teams to coordinate workflow•Following up on digital execution and consumer trends•Monitoring CRM, e-mail, and digital platforms during and after marketing campaigns

Istanbul, Türkiye

•Providing in-depth technical support•Achieving high CSAT scores in customer service roles, showcasing commitment to meeting and exceeding customer expectations•Helping customers and clients correct a wide variety of software and hardware issues•Having teams of advisors ready to analyze, isolate, and resolve these issues helps businesses stay on track•Rapidly diagnose customer issues, problem solve with urgency, and know when to escalate to a more senior team member in order to ensure efficient resolution

İstanbul, Türkiye

•Customer service and troubleshooting skills•Customer support•Assisting customers related technical issues or questions•Helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their devices•Maintaining client confidence by keeping their information confidential•Providing reference material for users by drafting operation instructions

Lisans Derecesi, International Trade And Logistics, 3.87 / 4.00

•I graduated with honors from Balıkesir University, completing a 4-yearprogram in International Trade and Logistics with a remarkable GPA.

Lisans Derecesi, Finance And Financial Management Services

•Erasmus+ exchange program allowed me to boost my cultural understanding, develop english language skills, build an international network.