Accomplished Business Analyst / Project Manager with over 21 years of experience as a Federal employee and a Contractor in the Department of Veterans Affairs managing complex projects and exceeding expectations. Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing and testing process and system improvements to increase productivity and reduce costs. Able to communicate the interests of business stakeholders, project managers, analysts and technical SMEs to arrive at a common understanding of requirements. Recognized project management skills, consistent delivery for complex, large-scale projects on time and within budget. Experience managing complex multi-vendor product and vendor projects and national product rollouts. Over 20 years of experience in the implementation of Customer Relationship Management (CRM) tools, Employee Relationship Management, and Partner Management systems for the Federal Government. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders. Ten years of experience working on the Identity and Access Management (IAM) team, integrating VA partners/applications with Single Sign on (internal and external), Provisioning, Onboarding and other Cybersecurity functionality, such as with CAPRI, VHIC, ES, VistA and eHRM.