Barb Klingbeil Email and Phone Number

Experienced and resourceful customer service professional that uses attention to detail, accuracy, and organizational skills to delight clients and meet deadlines. Effectively listens and communicates with vendors, clients, and associates. Leveraging my leadership experience, creativity, education and talents to find solutions, and achieve key metrics in quality and customer service. Highly motivated, self-starter with strong analytical and problem solving skills. Ability to handle multiple tasks simultaneously. Dependable team player with a positive attitude; quick learner who enjoys working with people; able to work with minimal supervision.Especially effective in:Leadership – A professional in the areas of coaching and development, situational leadership, employee satisfaction, and diversityCustomer Service – Work effectively with all levels of clients, handles difficult situations with minimal stress, prompt and efficient in researching and resolving client issues; proactive in offering value added services, outstanding phone skillsTechnical Skills – Skill set in Microsoft Office, Outlook, Lotus Notes, Trained in travel software; Apollo, Worldspan, Sabre, and Amadeus, NICE, internet, @work, and troubleshooting. Active in implementation of value-added products