Barb Sutherland Email & Phone Number

Omaha, Ne

• Answer a high volume of calls on a multi-line switchboard.• Review Avaya phone system performance Integrated Management V 5.0.11, check and repair alarms and errors in the system.• Maintain BCMS reports, operate telephone voicemail system and make necessary programming changes.• Track information using Excel spreadsheet.• Quickly and effectively solve customer challenges.• Check monthly phone bill and verify charges.• Program and maintain the Modular Messaging system.• Record and manage all prerecorded messages throughout the company.

Omaha, Ne

Maintained quality control, sorted mail and operated mail machines.• Pulled, packed and shipped orders.

Omaha, Ne

Maintained records of meetings and typed documents using word processing.• Coordinated the ordering of supplies and agent kits.• Shuttled clients to and from airport.• Pulled and maintained stock market records.• Provided general administrative support including answering calls and greeting visitors.