Barb Sutherland Email & Phone Number

Colorado, United States

Colorado Springs, Colorado Area

Provide leadership and management for a professional services team (Project Managers, Business Analysts, Developers, Quality Assurance) to provide customers with the highest level of quality, service, reliability and satisfaction. Partner with others across the organization to create a cross-functional leadership team, to establish consistent processes, prioritize customer issues, and deliver highly reliable service updates and custom features to customers.Key Achievements &… Show more Provide leadership and management for a professional services team (Project Managers, Business Analysts, Developers, Quality Assurance) to provide customers with the highest level of quality, service, reliability and satisfaction. Partner with others across the organization to create a cross-functional leadership team, to establish consistent processes, prioritize customer issues, and deliver highly reliable service updates and custom features to customers.Key Achievements & Engagements- Support Executive Management staff in creating and maintaining corporate objectives and strategies- Create and maintain a culture that focuses on customer matters and relations as well as a culture that drives accountability and commitment and delivers customer satisfaction- Provide leadership to a team of project managers to accomplish corporate objectives as well as to grow and develop to their full potential- Negotiate priorities with individuals at various levels of the organization- Oversee the management of the financial aspects of Client Services Project Management Office- Maintain a strong, positive relationship with Clients and effectively communicate project matters- Responsible for Key Performance Indicators, Client forecasting, managing to budget and defined margins and utilization on a client by client basis- Support the Account Executive in cultivating revenue-generating opportunities with existing clients- Manage change requirements and determine budgeting for change management requests for clients- Drive the development and refinement of internal work processes- Delegate tasks to team members as appropriate- Interact with all departments: operations, sales, marketing, product development and technical support Show less

Manage all phases of technology project life cycle, from planning and requirements gathering through execution and reporting. Continually meet release schedules, within or below budget. Foster positive client experiences via responsive communications and expert release planning, financial reporting and technical troubleshooting. Lead specialized teams for software development initiatives. Collect, analyze and maintain all client documentation for accurate record-keeping and project reference.… Show more Manage all phases of technology project life cycle, from planning and requirements gathering through execution and reporting. Continually meet release schedules, within or below budget. Foster positive client experiences via responsive communications and expert release planning, financial reporting and technical troubleshooting. Lead specialized teams for software development initiatives. Collect, analyze and maintain all client documentation for accurate record-keeping and project reference. Maintain a strong, consistent relationship with all clients, with positive feedback from all of them.Key Achievements & Engagements- Identified, isolated and resolved serious project risks prior to noticeable impact - Trusted partner to executives in reporting project status and maintaining transparency- Provide strategic support to the business by leading the efforts to integrate to the current process of the company Professional Services Automation tool- Implemented projects with the traditional waterfall methodology, as well as Agile methodologies Show less

Colorado Springs, Colorado, United States

Controlled all phases of technology project life cycle, from planning and requirements gathering through execution and reporting. Fostered positive client experiences via responsive communications and expert release planning, financial reporting and technical troubleshooting. Led specialized teams for software development initiatives. Collected, analyzed and maintained all client documentation for accurate record-keeping and project reference.Key Achievements & Engagements- Identified… Show more Controlled all phases of technology project life cycle, from planning and requirements gathering through execution and reporting. Fostered positive client experiences via responsive communications and expert release planning, financial reporting and technical troubleshooting. Led specialized teams for software development initiatives. Collected, analyzed and maintained all client documentation for accurate record-keeping and project reference.Key Achievements & Engagements- Identified, isolated and resolved serious project risks prior to noticeable impact - Trusted partner to executives in reporting project status and maintaining transparency Show less

Colorado Springs, Colorado Area

Provided strategic, tactical authority over all requirement and technical approach aspects of projects through entire software development life cycle. Developed detailed process flow diagrams based on analysis of project request documentation. Created, implemented and maintained complex Requirement Tractability Matrixes, and built design documentation based on requirements assessment. Key Achievements & Engagements- Supported achievement of 100% of project milestones through use of MS… Show more Provided strategic, tactical authority over all requirement and technical approach aspects of projects through entire software development life cycle. Developed detailed process flow diagrams based on analysis of project request documentation. Created, implemented and maintained complex Requirement Tractability Matrixes, and built design documentation based on requirements assessment. Key Achievements & Engagements- Supported achievement of 100% of project milestones through use of MS Project - Point of contact for closing out issues on internal and external project issues Show less

Colorado Springs, Colorado Area

Conducted test planning and execution to streamline system requirement processes, data flow and functionality. Architected Test/Traceability Database to automate test cases, traceability of data and statistical analysis reports. Generated dataflow diagrams, project reports and test cases, including 35,000 in one week. Facilitated development activities with internal units to address project issues.Key Achievements & Engagements- Progressed through levels of increased leadership… Show more Conducted test planning and execution to streamline system requirement processes, data flow and functionality. Architected Test/Traceability Database to automate test cases, traceability of data and statistical analysis reports. Generated dataflow diagrams, project reports and test cases, including 35,000 in one week. Facilitated development activities with internal units to address project issues.Key Achievements & Engagements- Progressed through levels of increased leadership (Business Analyst and Access DBA) Show less

Bachelor Of Science (Bs), Emphasis In Computer Information Systems

Master Of Business Administration (Mba), E-Commerce