Barbara Young Email & Phone Number

Cooper City, Florida

Monitors recreational facility during recreational activities hosted at site.Serves as a resource person for activities being hosted at site.Sets up, breaks down, and cleans site as needed for activities and general daily site usage.Assists with recreational activities and special events hosted by department as necessary.Opens and closes access gates and lighting.Monitors weather conditions and lightning detectors.Advises department of safety issues.Assists with injuries during event.

Remote

Responsible for receiving and responding to service requests and inquiries from direct guests via inbound and/or outbound phone calls, as assigned. Provides single call/first call service request resolution and adds any requested revenue components to bookings. Makes outcalls to guests in order to advise of changes to reservations (i.e., redeployments, charters, etc.), and makes changes to the reservation as required. May contact other departments in order to complete guest’s service requests and provide appropriate responses to guests.

Weston, Florida, United States

Responsible for receiving and responding to service requests and inquiries from direct guests via inbound and/or outbound phone calls, as assigned. Provides single call/first call service request resolution and adds any requested revenue components to bookings. Makes outcalls to guests in order to advise of changes to reservations (i.e., redeployments, charters, etc.), and makes changes to the reservation as required. May contact other departments in order to complete guest’s service requests and provide appropriate responses to guests.

Weston, Florida

Oversaw coordination and pricing of various Group Shore Excursions for clients including full ship charters.• Created private and custom tours tailored to clients request• Worked with contracted suppliers in executing a comprehensive description for clients• Request quote from supplier for private and custom tour• Using established parameters create attractive price, proposal and send to client for review• Once proposals are accepted, create tour in system, create "custom-group page" for booking, accept payment and monitor through execution• Maintain and update logs with - booked not yet sailed, booked sailed, no longer interested, Pending and in-progress

Miami/Fort Lauderdale Area

Served as the day-to-day contact for the client’s post sale, overseeing the coordination of various full ship charters and large corporate group programs.• Liaison between the client, internal teams and Department Heads onboard to ensure flawless execution of the program. • Provided exceptional customer service to help create repeat business for the company.• Planed and coordinated customized events, unique food and beverage requests, language programs, production requirements, excursions, and other items consistent with the parameters of the client’s charter agreement.• Worked closely with F&B, GPS, Hotel Operations, Accounting, Finance, Guest Relations, among many others to ensure successful program execution and exceed financial onboard revenue targets.• Managed the post sailing review process by compiling Shipboard Voyage Reports, Onboard Revenue Reports and Guest Satisfaction Rating Reports.

Sydney, Australia

Tasked with ensuring the Australia office and office staff were equipped and adequately trained on all relevant Royal Caribbean Cruises, Ltd. systems and software.• Trained staff to use the A/S 400 and Ship Lounge Systems.• Trained staff on processes and procedures for managing individual and group reservations.• Created and modified existing Insight and Group Activity, and Group Amenity Reports.

Sydney, Australia

Hired to train staff on Web based booking tool for Travel Partners for the Royal Caribbean Cruises’ umbrella of Brands & Products. RCCL then enhanced my role and expertise to transition the IR into the new Royal Caribbean Australia Office. • Trained staff to use Cruising Power to create, modify and cancel individual reservations. Trained staff on booking and reporting systems, policies and procedures for the cruise line.• Educated staff on the benefits of booking Royal Caribbean and Celebrity Cruises stateroom amenities, entertainment venues, itineraries, and culinary options.

Miami

Lead and developed successful teams of Groups Sales and Service Agents, Reservation Agents which dealt with International Representatives and Royal Caribbean Offices and Domestic Travel Partners. Top Team by the Department for 14 months straight by exceeding Department Goals of quality standards and performance metrics by more than 10%.• Created development plans and set objectives for each direct report based on their individual performance and departmental goals. • Responsible for the day-to-day monitoring of all operational activities performed in the areas including; qualifying and booking new business, maintaining stateroom inventory, coordinating activities/meetings, processing payments, reconciling accounting, and all groups requests made from consumers. • Achieved call handling time of 90% of the calls handled within 10 seconds. • Conducted biweekly briefings and training sessions for direct report to ensure the team is performing consistently.