Barbara Nobre Rossi Email & Phone Number

• Oversee and manage a 24/7 team responsible for detecting, monitoring, and curtailing fraudulent activities, ensuring real-time responses to potential threats.
• Lead and support the Partner Support team, ensuring they provide efficient, first-line assistance to partners of all sizes, from large enterprises to small businesses.
• Ensure that both teams meet or exceed SLAs, prioritizing timely and accurate responses to fraud detection and partner issues.
• Develop and implement strategies to balance fraud prevention with a seamless customer experience, ensuring legitimate customers can complete transactions without interruption.
• Investigate complex fraud cases, identifying trends and implementing measures to mitigate future risks while collaborating with other departments to share insights.
• Provide training and ongoing support to the teams to ensure up-to-date knowledge of fraud patterns, detection tools, and customer service best practices.

Dublin City, County Dublin, Ireland

• Lead the management of day-to-day fraud operations, ensuring smooth and efficient functioning.
• Provide weekly, monthly, and ad hoc fraud reporting and analysis on team performance.
• Collaborate with Fraud and Payment leaders to define and execute the fraud strategy.
• Collaborate closely with the Marketing team to align fraud prevention strategies with marketing campaigns, ensuring a seamless customer experience while safeguarding against fraudulent activities.
• Stay informed about current fraud trends and coordinate efforts to address them effectively.
• Guide the team through new process rollouts and foster a culture of continuous improvement.

County Dublin, Ireland

Analyse and monitor high volumes of transactions in real time to identify and prevent fraudulent activities at all levels – from individual accounts to country wide patternsProvide feedback and report on emerging trends to management and internal stakeholders and make recommendations for improvementsRespond to internal alerts and communicate findings to.

Dublin, Leinster, Ireland

Provide exceptional service to customers through live chat and emailWork with team members and stakeholders to troubleshoot customer issues and being accountable for the successful resolution of these issuesWork as part of a team and off own initiative to achieve quality and productivity targetsBe updated on product knowledge and on top of any changes in.

Ireland

• Full responsibility for multiple in-office coffee bars within one of the world's leading mobile phone top up application companies
• Planned and managed stock control and purchasing.
• Managed routine administration functions e.g. cash administration, stock management, sales reporting, waste control, etc

County Dublin, Ireland

• Managed routine administration functions e.g. cash administration, stock management, staff schedules, sales reporting, waste control, customer feedback etc.
• Computed and recorded totals of transactions on a daily basis and recorded data.
• Planned and managed stock control and purchasing.
• Ensured that each customer receives outstanding service by providing a friendly environment.
• Responded to customer complaints tactfully and professionally.
• Maintained quality control for all food served.

County Dublin, Ireland

• Focused on improving my English level, I have been living in Ireland, working In small jobs and developing skills such as independence, money management, customer service and verbal communication.

São Paulo Area, Brazil

• Developed relationships and maintained credit customers’ accounts; including debt collection and credit account setup.
• Invoiced customers and analysed aging reports to bring payment times to acceptable levels.
• Facilitated and successfully engaged in bank negotiations.
• Collection and agreements with customers in arrears.
• Management of daily and monthly reports of the department of registration, credit and collection.
• Monthly invoices revenue of € 1,000,000.00.

São Paulo Area, Brazil

• Regularly open operation files, bill and invoice system to input.
• Daily follow up operation process and guidance resolve problems in a short time.
• Coordinated with agents overseas to ensure timely Customs Clearance and delivery for shipments at destination.
• Quoted and hired international and national freights, analysing the best prices, routes and dates.
• Analysis and calculation of sea and air freight processes
• Submission of proposals to import and export customers

São Paulo Area, Brazil

• Welcomed customers by greeting them, offering them assistance.
• Advised customers by providing information on products.
• Helped customer make selections by building customer confidence; offering suggestions and opinions
• Informed about sales or special promotions.
• Maintained the shop in excellent presentation according to the visual merchandising plan and retail industry standards.

Business Administration And Management, General

English Language And Literature, General

Advanced English course

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services