Barbara Bertram Email and Phone Number
California, United States
Barbara Bertram's Location
Orange County, California, United States, United States
Barbara Bertram's Contact Details
Barbara Bertram work email
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Barbara Bertram personal email
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Barbara Bertram phone numbers
About Barbara Bertram
Experienced Digital Sales Manager with a demonstrated history of working in the automotive industry. Strong marketing professional skilled in Warranty, Business Planning, Operations Management, Coaching, and Retail.
Barbara Bertram's Current Company Details
Barbara Bertram Work Experience Details
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Digital Sales ManagerKia Motors AmericaCalifornia, United States
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Digital Sales ManagerKia Motors America Dec 2016 - PresentIrvine, CaThe Digital Sales Manager position supports Digital Sales to enhance Kia Motors America’s organizational growth and digital sales improvement in the field sales organization and with KMA's franchise dealers. Part of my responsibilities is to create incremental sales growth by improving performance in e-Lead close rates and total sales. My position indirectly manages a group of 11+ vendor consultants and numerous system tools towards the achievement of objectives and creates and implements… Show more The Digital Sales Manager position supports Digital Sales to enhance Kia Motors America’s organizational growth and digital sales improvement in the field sales organization and with KMA's franchise dealers. Part of my responsibilities is to create incremental sales growth by improving performance in e-Lead close rates and total sales. My position indirectly manages a group of 11+ vendor consultants and numerous system tools towards the achievement of objectives and creates and implements training, systems and programs as necessary to drive improvements at the Regional and Dealer levels. Show less -
Sr. Retail Training ManagerKia Motors America Apr 2010 - Nov 2016Irvine, CaThe Sr. Retail Training Manager collaborates with staff and vendors to ensure the effective performance of the Sales, Service and Parts training curriculums, content accuracy, instructional quality and skill and knowledge transfer to KMA dealers. Also responsible for developing ROI analysis to demonstrate training effectiveness, and conducting training needs assessments to address potential training issues. Communication is key to ensure training information is disseminated to regions/dealers… Show more The Sr. Retail Training Manager collaborates with staff and vendors to ensure the effective performance of the Sales, Service and Parts training curriculums, content accuracy, instructional quality and skill and knowledge transfer to KMA dealers. Also responsible for developing ROI analysis to demonstrate training effectiveness, and conducting training needs assessments to address potential training issues. Communication is key to ensure training information is disseminated to regions/dealers and other key stakeholders in order to broaden training awareness and increase training requirement completion rates. Show less
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Retail Operations Instructional DesignerKia Motors America Mar 2008 - Apr 2010Irvine, CaManaged Sales, Service and Parts training projects from concept through implementation with an average of 45 projects in a given calendar year. Designed, developed, and implemented performance-based training solutions, inclusive of workshops, web courses, assessments and new vehicle launches. Managed all aspects of outsourced vendor selection process including proposal writing, proposal response analysis, award of contracts, and vendor activities through to implementation. Built awareness of… Show more Managed Sales, Service and Parts training projects from concept through implementation with an average of 45 projects in a given calendar year. Designed, developed, and implemented performance-based training solutions, inclusive of workshops, web courses, assessments and new vehicle launches. Managed all aspects of outsourced vendor selection process including proposal writing, proposal response analysis, award of contracts, and vendor activities through to implementation. Built awareness of Sales and Service programs and training resources through communications to Corporate, Field and Dealer personnel. Ensured 100% accuracy of all Sales, Service and Parts training materials through collaboration with Legal, Product Quality, Product Planning, Marketing and Sales departments. Show less
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Senior Training ConsultantPro-Active Performance Jun 2007 - Dec 2007Irvine, CaServed as Project Leader for multiple national projects. I partnered with JLR to analyze and identify key metrics for a Pre-Owned Compass Website to support the 16,500 off-lease maturities returning to retailers, corresponded with over 400 JLR retailers to ensure enrollment in the Portfolio Management Program that provided advertising assistance and enhanced APR rates. Final enrollment was 99% of all Retailers. While partnered with Volvo, I produced their Market Representation Manual to… Show more Served as Project Leader for multiple national projects. I partnered with JLR to analyze and identify key metrics for a Pre-Owned Compass Website to support the 16,500 off-lease maturities returning to retailers, corresponded with over 400 JLR retailers to ensure enrollment in the Portfolio Management Program that provided advertising assistance and enhanced APR rates. Final enrollment was 99% of all Retailers. While partnered with Volvo, I produced their Market Representation Manual to provide up-to-date dealership operating standards for their 250 retailers. Show less
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Manager, Service TrainingMazda North American Operations Jan 2003 - Sep 2006Irvine, CaManaged a 2-person team responsible for all training programs with focus on driving sales and profitability for all Service Operations, developing a certification and training strategy with Customer Satisfaction focused content aimed at increasing knowledge of service processes and customer satisfaction and developed the National Reward and Recognition program focused on employee knowledge, retention, and customer satisfaction. I increased the number of master certified numbers of all Mazda’s… Show more Managed a 2-person team responsible for all training programs with focus on driving sales and profitability for all Service Operations, developing a certification and training strategy with Customer Satisfaction focused content aimed at increasing knowledge of service processes and customer satisfaction and developed the National Reward and Recognition program focused on employee knowledge, retention, and customer satisfaction. I increased the number of master certified numbers of all Mazda’s Service personnel in three months from 0% to 20% - in excess of target levels. Show less -
Training ManagerMsx International Sep 1993 - Nov 2003Dearborn, MiManaged several teams during my 10 year stint with MSX. The main responsibilities were to conduct task analysis and then design and develop courses for Ford's Technical Education Programs, Michigan Truck Plant, and several of the Premier Automotive groups.
Barbara Bertram Skills
Automotive
Customer Retention
Training
Vehicles
Customer Satisfaction
Team Building
Sales
Automotive Aftermarket
Automobile
Profit
Sales Management
Marketing
Marketing Strategy
Sales Operations
Sales Process
Parts
Dealers
Management
B2b
Product Design
Warranty
Account Management
Retail
Inventory Management
Dealer Management
Coaching
Process Improvement
Operations Management
Continuous Improvement
Forecasting
Pricing
Product Development
Business Planning
Automotive Engineering
Cross Functional Team Leadership
Purchasing
Automotive Repair
Competitive Analysis
Selling
Barbara Bertram Education Details
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Education -
Liberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Barbara Bertram
What company does Barbara Bertram work for?
Barbara Bertram works for Kia Motors America
What is Barbara Bertram's role at the current company?
Barbara Bertram's current role is Digital Sales Manager.
What is Barbara Bertram's email address?
Barbara Bertram's email address is bb****@****usa.com
What is Barbara Bertram's direct phone number?
Barbara Bertram's direct phone number is +194946*****
What schools did Barbara Bertram attend?
Barbara Bertram attended University Of Michigan, University Of Michigan-Dearborn.
What skills is Barbara Bertram known for?
Barbara Bertram has skills like Automotive, Customer Retention, Training, Vehicles, Customer Satisfaction, Team Building, Sales, Automotive Aftermarket, Automobile, Profit, Sales Management, Marketing.
Not the Barbara Bertram you were looking for?
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1mtu.edu -
6thedoghousemail.com, aol.com, earthlink.net, bellsouth.net, ymcaspbc.org, asddouala.com6 +195469XXXXX
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Barbara B.
Providing Top-Level Customer Service ➡️ Data Management | Reporting | Data Analysis ➡️ Putting Clients FirstCenter Valley, Pa
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