Vp, Head Of Dining & Conference Centers To Managing Director Of Amenity Services
New York, Ny
Hired to create the company’s first Global Amenity Services operating model, and build an organization to support it, my world-class team (many with me for 10+ years!) delivered every day across all customer touchpoints – ensuring an exceptional customer experience from the moment they walked in the door until the minute they exited. As the portfolio grew and I led the seamless integration of corporate acquisitions, so too did my role -- reflected in the career promotions listed below:➜ Managing Director, Head of Amenity Services (2013–2020)➜ Executive Director, Head of Amenity Services (2011–2013)➜ VP, Head of Dining & Conference Centers (2004–2011)PORTFOLIO SNAPSHOT: ✅ Spanned the U.S., LATAM, EMEA & APAC. ✅ Encompassed Client & Conference Centers, Employee & Client Dining (pantries and dining outlets), Catering, Fitness Centers, Lobby Concierge and Executive Reception functions.✅ We served millions of customers across 76 buildings/campuses around the world. HIGHLIGHTS:☑ Established standards, controls, policies and procedures that ensured brand alignment, safety and compliance while also accommodating each country’s unique cultural norms and practices. ☑ Hosted previously outsourced events attended by the likes of world leaders and events up to 400 who receive a 5-star culinary experience. ☑ Led sustainability initiatives for more than a decade – and to date have eliminated Styrofoam, plastic straws, 99% of plastic bottles and transitioned to compostable take out containers and service ware.☑ Collaborated with designers and architects to design, build and renovate amenities, around the world from concept-to-completion. ☑ Championed company’s change from a subsidy to a P&L dining model – and partnered with Sourcing to negotiate large and complex vendor contracts.
