Barbara C. Email & Phone Number

San Diego, California, United States

-Directed all aspects of large scale events in over 165,000 feet of meeting space - Executed events from contract turnover to completion - Maintained strong client relationships while maximizing hotel revenue - Analyzed and managed revenue & associated forecasts- Create custom menu proposals to fit within clients budgets while considering the groups specific dietary needs- 2023 Winner of Hilton’s Wine Upsell Program- Maximized conference space usage and hotel revenue while maintaining excellent customer satisfaction- Analyzed / forecast room block and food/beverage revenue across 400-1100 rooms on peak nights - Optimized meeting space layout, F&B selections, and overall event logistics- Planned and executed single group meeting for 4100 room nights and over $2 million in revenue- Negotiated contracts to ensure maximum revenues for the hotel and additional services for clients - Maintained awareness and compliance of Fire Code guidelines and permit responsibilities - Initiate and maintain communication with clients and hotel department to ensure accurate executions of events - Mentored and counseled 5 event managers and 3 event coordinators - Consistently achieved optimum levels of customer service and satisfaction

San Diego, California, United States

- Plan and execute conferences, events and guest room blocks withina 1100+ room hotel with 165,000 square feet of meeting space- Monitor and predict client trends for guest room blocks and foodand beverage spend while tailoring to fit budgeting requirements.-Meet and exceed personal sales goals as well as direct meetingplanner survey scores.- Create custom menus proposals while considering potential dietaryrestrictions to ensure all guests have a positive culinary experience.- Share a working knowledge of Hotel's ancillary services such asaudio visual support, speciality vendors, DMC services to enhanceclient experience while increasing hotel revenue.- Provide on-site support, direction and troubleshooting duringconferences and events.- Communicate with hotel departments to ensure overall conferencesuccess. Share feedback, address challenges and provide issueresolution to clients

San Diego, California, United States

- Service on-site clients offering additional products or services andanswer questions about the event.- Provide direction and supervision departments to ensure successfulexecution of meetings and/or events.- Verify room sets and buffets per banquet event orders.-Cross check that all details communicated in group resume are beingexecuted correctly.- Prepare reports, correspondence and analysis related to groupactivity.- Execute planning of small group business files as assigned.

San Diego, California

- Managed daily tasks for three Event Managers such as writingbanquet event orders, group resumes and client emails.-Work closely with hotel departments and outside vendors to assistclients with their overall event experience.- Managed small groups and affiliated events up to 50 people.- Performed administrative duties, including the distribution of dailyreports to hotel departments, managing managers calendars, andmanagement of time to complete all necessary tasks.- Share general administrative office duties such as answering phoneswith other administrative assistants

• Create and revise price quotes for audio visual equipment as needed• Retrieve information regarding future groups to drive positive sales• Deliver daily worksheets to technicians for installations and strike downs• Weekly completion of work flow sheets for all incoming groups• Daily updates of work flow sheets• Assist audio/visual sales manager with general office duties• Create and maintain spreadsheets to track projected and actual revenue• Answer phone calls regarding audio visual orders• Support business center staff when needed

Greater San Diego Area

• Complete administrative duties for three event managers• Create banquet event orders for all social events• Request reservations for high profile VIP clients• Perform regular market reviews for neighboring hotel market• Create account numbers for billing purposes• Send correspondence regarding deposits, confirmations, and event agendas• Direct hotel liaison for event clientele• Answer phones, sort mail, organize files• Work directly with bridal parties, organize ceremony progression and timelines• Provide “day of” wedding coordination, complete any last minute requests• On site contact for all related to wedding events