Perform a variety of tele-recruiting functions in support of the defined goals for the Division•Contact blood donors by telephone using a dialer system to recruit for blood donation•Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls•Schedule appointments while providing positive service experience to maximize donor show rates•Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience•Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals•Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates•Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability•May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply•Respond to or transfer inbound calls to the appropriate party•Perform other related duties as assigned•May coordinate support of community and business donor groups to assure a positive image of the ARCBS

• Perform Robotic automation research for People Solution HR, Supervise, support and delegate the daily assignments for the Automation Research Team.• Implement changes in standard operating procedure for compensation, one-time payments, data admin, recruiting, leave of absence, mid-pay suspension, and disciplinary action.• Collaborate and create knowledge articles for process procedures for the automation research team.• Training new hires over a span of 5 weeks and mentoring thereafter.• Manages quality control by reviewing documentation for accuracy and adherence to Walmart business rules.• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans.• Ensures compliance with local, state, federal laws and regulations and company policies and procedures by analyzing and interpreting reports.• Collaborated with software developers to develop and implement a bot automation solution that reduced manual data entry errors by 50%, resulting in significant time and cost savings for the organization.• Conducted research and analysis on emerging bot automation technologies, resulting in the adoption of a new platform that increased the efficiency of the bot automation process by 30%.• Collaborated with cross-functional teams to develop and deploy a customized bot automation solution that improved the accuracy of inventory management by 75%.. • Assisted in data collection and analysis using reporting from Workday and Service Now platforms to determine trends in the robotic automation process.• Collaborated with software developers and provided support in experimental setups on emerging robotic automation technologies.• Participated in testing for the release of new organizational Workday platform, communicating any trends, failures and/or identifiable inefficiencies during the automation process in testing environment.

• Perform Robotic automation research for People Solution HR, Supervise, support and delegate the daily assignments for the Automation Research Team.• Implement changes in standard operating procedure for compensation, one-time payments, data admin, recruiting, leave of absence, mid-pay suspension, and disciplinary action.• Collaborate and create knowledge articles for process procedures for the automation research team.• Training new hires over a span of 5 weeks and mentoring thereafter.• Manages quality control by reviewing documentation for accuracy and adherence to Walmart business rules.• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans.• Ensures compliance with local, state, federal laws and regulations and company policies and procedures by analyzing and interpreting reports.• Collaborated with software developers to develop and implement a bot automation solution that reduced manual data entry errors by 50%, resulting in significant time and cost savings for the organization.• Conducted research and analysis on emerging bot automation technologies, resulting in the adoption of a new platform that increased the efficiency of the bot automation process by 30%.• Collaborated with cross-functional teams to develop and deploy a customized bot automation solution that improved the accuracy of inventory management by 75%.. • Assisted in data collection and analysis using reporting from Workday and Service Now platforms to determine trends in the robotic automation process.• Collaborated with software developers and provided support in experimental setups on emerging robotic automation technologies.• Participated in testing for the release of new organizational Workday platform, communicating any trends, failures and/or identifiable inefficiencies during the automation process in testing environment.

· Accurately sort mail according to remittance type such as residential, commercial and delinquent.· Utilize Opex Model 51 to manually open outsourced envelopes that were unable to be opened by the Opex 150· Responsible for processing approximately 1.2 million customer payments each month. Effectively handles the processing of these payments to ensure prompt and accurate posting to company funds are deposited timely and accurately. · Verify numerical data which has been captured through the image transport and verified through the CAR/LAR software must be manually keyed for accuracy.· Analyze data for accounts that were out of balance and balanced accounts.

· Process benefit annual enrollment, retiree, and leave of absence for varies of companies using TBA and the internet.· Answer annual enrollment questions.· Update dependents, address and password information as needed· Provide quality customer service and knowledge of the different insurance plans for varies companies.· Advise employee’s on cobra rules, regulation and direct billing· Process Cobra enrollment· Communicate between employee’s and carriers about insurance coverage and effective dates · Payroll· Process QSC, communicate with employee about direct billing, and send files to carrier for updates and initial enrollment.

· Maintained and created monthly school calendar and weekly news letter· Collected and post tuition, processed payroll· Posted weekly employee schedule· Maintained student files for state regulations.· Greet students and visitor, answer multi-line phone.

· Posted client payments.· Production of daily/monthly accounting reports· Reconciliation and update of NSF report, and electronic funds debit.· Process payroll · New hire orientation· Benefits enrollment· Processed expensive report, and travel arrangements for manager. · Audit collectors account, skip tracing · Daily preparation of deposit of collection accounts.· Extensive telephonic and personal interaction at all phases of the collection process with both, clients and attorneys. · Supervised clerical team

· Processed invoices and expense reports· Maintained accounts payable and vendor files· Assisted with month end closing, in addition to providing clerical support.Billing Operations Analyst· verified customer tax liability· Acted as liaison between client and sales for expedited resolution of complex billing issues· Audited all billing for accuracy and appropriate rate usage· Orientated clients to current promotions and new products· Processed new accounts and fulfilled customer requests for invoice copies and monthly billing request.