Barbara Dewitt Email & Phone Number

Implement Lean improvements in processes to increase accuracy in reworks and defect percentages. Provide consistent communication and documentation to share what I've learned to other teammates and provide support and feedback to this team. Research and analize problems that have impacted the financial institution and/or credit unions.Preforms problem solving and provides the resolution to the issue.Assisted with creating training material and processes using visio.

Lenexa, Kansas

•Coached and mentored 20 plus employees with the electronic order channels.•Received escalated issues which impact the financial institution and implemented effective solutions.•Subject matter expert for Deluxe’s electronic order channels and the financial institutions reporting application.•Responsible for updating knowledge information of company products.•Assisted with creating new procedures and prepared departmental training manual.•User Acceptance Tester for the electronic order channels and the financial institutions reporting application.•Participated in Lean Process teams to improve workflow and customer experience.