Overseeing daily operations, managing staff, improving productivity and inspecting expectations. Ensuring compliance with insurance regulations and providing exceptional customer service. Also responsible for recruiting and hiring process. Managing various aspects of the business: workflow processing, quality control, and resource allocation. Coordinating review, documenting and updating SOP’s.

Overseeing daily operations, managing staff, improving productivity and inspecting expectations. Ensuring compliance with insurance regulations and providing exceptional customer service. Also responsible for recruiting and hiring process. Managing various aspects of the business: workflow processing, quality control, and resource allocation. Coordinating review, documenting and updating SOP’s.

Supervisor of New Business and Policy Service Contact Centers, providing service to customers and Insurance Agents regarding Life Insurance underwriting and policy service. Lead teams through improvements in efficiency and effectiveness, including improving service level agreements and enhancing service opportunities.Passion for advancement in technology, assisted in implementing new products on new platform. Leading team servicing customers utilizing new platform, developing process… Show more Supervisor of New Business and Policy Service Contact Centers, providing service to customers and Insurance Agents regarding Life Insurance underwriting and policy service. Lead teams through improvements in efficiency and effectiveness, including improving service level agreements and enhancing service opportunities.Passion for advancement in technology, assisted in implementing new products on new platform. Leading team servicing customers utilizing new platform, developing process, removing obstacles identifying priorities for platform advancement. Familiar with product management and able to close the communication gap between the back office and front line employees, to deliver world class Customer Service. Show less

Experienced Business Analyst with a demonstrated history of working in the insurance industry. Skilled in Insurance, Project Analysis and delivery and Business Process Improvement. Strong business development professional with a Bachelors in Business Management from University of Phoenix.