Spearhead strategic and tactical activities, building and leading matrix teams in establishment of plans and goals, metrics reporting, and multiple ongoing large projects and timelines. Optimize efficiency by implementing Oracle product and project management software from business requirements to training and launch. Manage software and print vendor relations, budgets, timelines, communications and system documentation.

Directed all aspects of web programs for public, sales, and internal websites in all markets and countries. Hired and led high-performing production staff, and oversaw development, training and launch of online products and promotions. Optimized ability to track success using reporting analytics. Played key role as liaison to vendors, including negotiations and relationship management. Boosted capabilities by managing projects to introduce new web tools, from development of business requirements to launch.

Advanced company’s efforts in key areas through leadership of PM team in of data warehousing/email initiatives focused on personalization and specialized marketing efforts, as well as software implementations for partner integration, address verification, co-branding, and data mining to support customer segmentation and analytics. Drove productivity through prioritization of daily schedules, led steering committee meetings, and served as point of contact between business units and Information Services Group. Provided key information to senior leaders, including status updates for executives and deliverables forecasting for VP and management.

Played key role in development/execution of client marketing and software projects utilizing a range of technologies and tools – oversaw up to 30 concurrent projects, effectively managing time and resources to ensure on-time completion. Developed and nurtured strong client relationships. Negotiated prices with clients and vendors, managed schedules and interdepartmental relationships, and facilitated production of deliverables.

Piloted implementation/management of new online registration system and led development of key customer service projects, including business requirements, software development, implementation, launch and global training. Contributed to creation/execution of marketing and sales campaigns. Rose from original Project Manager role.