Barbara Gama Email & Phone Number

Remote

Colchester, England, United Kingdom

Wivenhoe, England, United Kingdom

I am in charge of supervising, guiding, and motivating the team. I am there to help colleagues work together and ensure they're delivering good customer service. Ensuring the staff is happy so the business can run smoothly while organizing and delegating workload as well as monitoring to make sure it's done correctly.Team Work - we are a team and we all rely on each other to work both swiftly as well as effectively. Without teamwork, the restaurant would not function correctly causing negative effect on both performance as well as motivation. Each one of us is responsible for the others.Customer Experience - Excellent customer service is vital to any business. My hospitality skills are always in constant developing and every day I learn something new. That permanent learning makes be a better professional as well as gaining that fine balance between formal and informal customer interaction allowing customers to arrive feeling a good impression of the team and the restaurant atmosphere and to leave with good memories of their experience.Social media coordinator and event organiser: develop original content and suggest creative ways to attract more customers and promote the brand and products we were selling. Ultimately, to increase web traffic and customer engagement metrics aligned with broader marketing strategies.Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and Twitter.Knowledge of analytics tools.Excellent communication skills.Ability to multitask.Excellent time management skills.Ability to lead and deal with finance and stocks.

Maldon, England, United Kingdom

Assist in the hiring and training of new employees as well as the continuous training of existing staffOversee both front and back of house operations, including wait staff, kitchen crew, and bussing staffMaintain high-quality food standardsOversee our kitchen staff’s compliance with all health code and sanitation requirementsProvide exceptional customer service and lead staff to do the sameRespond to customer complaints quickly and resolve them effectivelyDevelop strategies for improving our customers’ dining experienceWork with staff to project future needs for kitchen supplies, goods, and cleaning products.Maintain inventory of all needed suppliesIdentify methods our restaurant can use to cut waste, decrease costs, and improve profitsManage the work schedules of our restaurant’s staff

Braintree, Essex

In every single shift in Las Iguanas I don’t feel just a waitress, I know I am part of something. I’m a team member and since the beginning of my employment at Las Iguanas my skills have been challenge and developed to a major standard. The main two skills being: Team Work - we are a team and we all rely on each other to work both swiftly as well as effectively. Without teamwork, the restaurant would not function correctly causing negative effect on both performance as well as motivation. Each one of us is responsible for the others.Customer Experience - Excellent customer service is vital to any business. My hospitality skills are always in constant developing and every day I learn something new. That permanent learning makes be a better professional as well as gaining that fine balance between formal and informal customer interaction allowing customers to arrive feeling a good impression of the team and the restaurant atmosphere and to leave with good memories of their experience.Social media coordinator and event organiser: develop original content and suggest creative ways to attract more customers and promote the brand and products we were selling. Ultimately, to increase web traffic and customer engagement metrics aligned with broader marketing strategies.

Braintree

As a waitress I gained and develop many important and different skills. Being constantly around people from different backgrounds and culture either customers or team workers allowed me to learn and observe situations from different perspectives and at the same time develop skills like communication and interactions with others. Not only customers were always different but staff often changed so I quickly learnt how to adapt to different environments and how to work well within a team. I worked part-time with weekend shifts during term time and over the holidays I worked as a full time. That largely develop my time management skills, helping me managing my time wisely in order to find the balance between studies, work and social life.

Maldon

I wanted to experience a different environment, have bar training and at the same time develop and learn some supervisor skills, so I start my employment in El Guaca while at the same time kept my waitress shifts in Chimichanga. The exception was that at El Guaca I only worked a couple of days a week during the holidays and an occasional day over term time to gain the skills and experience necessary to be able to pursue the career I wanted in hospitality. The restaurant had also a cocktail bar that could be used if customers only wanted drinks. I had training not only behind the bar, learning all the set-up, preparation and cocktail making but also with stocks and orders. Most of my working days were double shifts, covering the day to day operations of a busy restaurant especially on weekends. Has a duty supervisor my main responsibilities were:- Operations. Opening and closing of the restaurant. Stock count, financial forecasts according with sales and labour costs. - Training of new members of floor staff on customer service and customer experience.Having two jobs at the same time was without a doubt exhausting but also an amazing and enriched experience. I learn that hospitality industry is a permanent learning and working with people even under pressure can only be positive because its challenges me more and allows me to grown both as individual and professional. I become much more confident not only in who I am but in what I want.

Master'S Degree, Social Work

Marketing/Marketing Management, General, 2:1

International Business With Spanish, International Business, Overall 2:1 In Year 1

BA (Hons) International Business and Spanish Year 1 - Global Business Communication (60), Global Business Environment (78), Marketing.

Ib, A-Levels, Tourism And Travel Services Management

IB (International Baccalaureate) – English (4), Spanish (6) A-LEVELS - Business Studies (B), Travel & Tourism (B), Portuguese (D).

Gcses

GCSES – English (B), French (C), Biology (C), Physics (B), Chemistry (D), Maths (C), Portuguese (B)