Bárbara Gama Email & Phone Number

Surrey, Bc, Ca

Surrey, British Columbia, Canada

- Provide outstanding customer service by assisting customers with inquiries, concerns, and providing information about available storage units and pricing options.- Handle rental agreements, process new leases, renewals, and terminations accurately. Explain terms, conditions, and rental policies to customers.- Collect rental payments, late fees, and manage account transactions. Maintain accurate records of payments and account statuses.- Oversee the cleanliness, organization, and maintenance of the storage facility. Perform regular inspections to ensure units are secure and in good condition.- Actively promote current promotions, upsell additional services (such as insurance, packing supplies), and effectively market available storage units to potential customers.- Monitor security systems, ensure adherence to safety protocols, and address any security concerns promptly.- Complete administrative duties including filing paperwork, updating customer records, and generating reports as necessary.

Guarulhos, São Paulo, Brasil

Foreign trade specialist working focused on the exports department with responsibilities as:- Coordinate exports operations and international logistics from Brazil to all the continents- Provide professional customer service to both international clients and team members- Estabilish and maintain relationships with multiple stakeholders, within and out of Brazil's exports team- Engage customers to provide material lead time updates- Provide customers with delivery status updates and expedite deliveries- Develop and communicate report, analytics, key performance indicators and presentations- Liaise with Customs Brokers coordinating associated activities- Communicate closely with shipping to ensure decisions impacting transport movements are properly reflected in tactical planning analysis- Collect and analyse data in relation to On-time and In-full delivery- Coordinate with logistics department to identify and resolve any logistics issues when they arise- Support the development of procedures and processes- Provide correct and updated information to customer inquiries on rates, transit times, products, procedures, etc… for any shipments being delivered to international destinations- Listen for and document any customer complaints while providing feedback to customer as to follow up/procedures- Maintain database of logistic information for outbound deliveries with a commitment to accuracy and timely follow-up. Ensures quality of information across data platforms- Improve tools and processes to better track, control and evaluate daily operations- Manage daily shipment activities of assigned portfolio, resolving issues to ensure efficient logistics chain and on-time delivery of materials- Assist in shipment activities preparing the Just in Time schedule and ensuring that user requirements are achieved- Ensure the flow of critical documentation at each stage within the supply chain- Interface with all levels of management on project goals and progress

Guarulhos, São Paulo

Trainee 2020 (leadership program) in Supply Chain working in the Exports department responsible for:- Coordinate exports operations and international logistics from Brazil to countries such as Chile, India, Turkey and Australia- International customer service, following up end-to-end with customer's purchase orders- Develop and improve the department's key performance indicators (KPI)- Restructure processes and flows of the department- Extensive training as future leadership, including training in design thinking, negotiation and listening techniques, finance, 4.0 industry, VUCA environment, industrial managing and others.

Camaçari, Bahia

Intern in the production/manufacturing department responsible for:- Management and control of the plant's inventory- Reprocessing of intermediate product and consumption of plant inputs (raw material)- Department's key performance indicators (KPI)- Creation of presentations of projects, processes and topics related to manufacture management- Continuous improvement projects, and others.

Lauro De Freitas, Bahia

Intern in the sales department, responsible for prospecting new sales for customers as well asquoting the products

Grande Pittsburgh E Região, Estados Unidos

Research assistant student in the research project "Ion Imprinted Polymers for the Extractionand Recovery of Rare Earth Elements from Geothermal Fluids".

Salvador E Região, Brasil

Assisted on the analyzes carried out at the Laboratory of Research and Development in Chemistry in the project "Evaluation of mercaptan emission in the burning of diesel and mixtures of diesel and biofuels in diesel cycle engines".

Salvador E Região, Brasil

Intern as a chemistry technician in the laboratory. I developed activities such as analysis of process samples, operation and maintenance of various equipment, as well as housekeeping were carried out.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Engineering (B.E.), Engenharia Química

Non-Dedree/Exchange Student, Engenharia Química

Técnico Em Química - Chemical Technician