I have been a VITA tax volunteer since 2002. In 2004 or 2005 I started to be the site coordinator for the tax center at the SOURCE in Grand Rapids. VITA stands for Volunteer Income Tax Assistance, a program through the IRS, where volunteers help low income families and individuals with their tax returns as a free service. My main responsibilities are helping volunteers with questions, sometimes with their first tax returns, check tax returns, efile them, and deal with customer questions and problems with tax returns. Working full time, doing this on the side is only possible, because I have fantastic help from the employees of the SOURCE.For the last two tax seasons (2016 and 2017) I was just a volunteer but not a site coordinator anymore due to shift in interest like six grand kids.