* Maintained the City of Fayetteville’s Pay and Classification Plan and job descriptions. Conducted in-house salary study resulting in a review of the pay scale and a cost of living increase which helped with employee retention.* Administered the workers compensation plans, managed new hire and random drug screenings to meet City requirements.* Enrolled eligible employees into the Deferred Compensation Plan, Credit Union, or other programs including initiating required paperwork* Processed and maintained a variety of daily, biweekly, monthly, and yearly reports, records, and accounts including preparing insurance billing, personnel status reports, performance appraisal system, separation notices, and other related items.* Responsible for recruitment and on boarding for new hires during a period when the City increased its personnel by 25%.* Prepared confidential reports, correspondence, and other documents as needed.* Maintained official personnel records including employment applications, tax forms.* Prepared and verified insurance forms, and employee time records; ensuring accurate, confidential maintenance of employee personnel records for 80 part and full-time employees.* Administered liability, automobile and property insurance by submitting necessary forms and working closely with insurance companies. Maintaining necessary additions and deletions of records.* Chaired various committees including the Disciplinary Committee, Wellness Committee, and Retirement Committee. Served as pension secretary.* Administer, develop, and revise personnel policy procedures, and other City regulations to meet federal and state laws and City requirements; ensures personnel policies are revised as needed.* Develop training materials for adult learners using the training tracking system.* Conduct training programs to teach various topics to adult learners.

Human Resources Administrator (City of Fayetteville) January 2014 – July 2014* Processed and maintained a variety of daily, biweekly, monthly, and yearly reports, records, and accounts including preparing insurance billing, personnel status reports, performance appraisal system, separation notices, and other related items.* Enrolled eligible employees into the Deferred Compensation Plan, Credit Union, or other programs including initiating required paperwork* Prepared confidential reports, correspondence, and other documents as needed.* Maintained official personnel records including employment applications, tax forms.* Prepared and verified insurance forms, and employee time records; ensuring accurate, confidential maintenance of employee personnel records for 80 part and full-time employees.* Administered liability, automobile and property insurance by submitting necessary forms and working closely with insurance companies. Maintaining necessary additions and deletions of records* Administer, develop, and revise personnel policy procedures, and other City regulations to meet federal and state laws and City requirements; ensures personnel policies are revised as needed.Customer Service Representative (City of Fayetteville) September 2013 – January 2014* Received water payments* Set up new accountsReceptionist (City of Fayetteville) July 2013 – September 2013* Received citizens to the City.* Received phone callsCustomer Service Representative (Satair) October 2012 – July 2013* Provided quotes on airplane parts

* Implements lesson plans while ensuring the integrity of academic time and in a manner which motivates students to learn and participate* Maintains a discipline and classroom control that fosters a safe and positive environment for all students and staff in accordance with school and county policies.

* Managed approximately 2000 SKUs in two factories. Reduced excess inventory by $3M.* Improved four key metrics (KPI’s) with one training solution: on-time shipments, fill rate inventory costs and customer satisfaction by creating multiple reports using SAP and Excel.* Worked directly with factory associates in Mexico and the US on expedites.* Trained the Carrier Performance Specialist (replacement for my position).* Trained several members of customer service through over the phone instruction on how to track their made-to-order items and assisted customer service in adjustment of made-to-order (MTO) orders.* Prepared daily reports for director of physical distribution, logistics and inventory planning.* Worked closely with financial analyst on several projects.* Monitored stock inventory movement from seven North American factories to five US distribution centers. * Work within SAP and Lotus Notes to communicate with customers and other departments.* Create customer quotations and order entry for demanding customers via email, phone, and fax.* Work directly with customers and team members to resolve customer issues, claims and questions.