Barbara Harris Email & Phone Number

Seattle, Washington, United States

As Talent Program Manager, I drive strategic recruiting initiatives and foster cross-functional collaboration to enhance team performance and optimize workflows.• Team Leadership and Development: Directed a recruiting team of up to 7 members based in The Philip-pines.• Program Implementation and Compliance:o Spearheaded compliance and process training for recruiting teams.o Managed the full lifecycle implementation of Bullhorn ATS, Automation, and Onboarding programs.• TalentLMS Administrator and Synthesia.io Training Creator: Developed and administered interactive training modules as a TalentLMS administrator and instructor, utilizing Synthesia.io to create engaging AI-based content.• Optimized Operational Efficiency: Implemented data-driven improvements, and process automation.• Subject Matter Expert (SME): Acted as the Bullhorn ATS SME, delivering training to sales and recruiting.• Supported Cross-functional Programs: Coordinated across recruiting and business operations for various VMS/MSP programs, (Beeline, Fieldglass, StaffingNation, Exonometrix, IQNavigator).• Technology Proficiency: Extensive experience with Microsoft Office Suite and Bullhorn ATS, including data analysis and documentation, ensuring data integrity and streamlined communication.

Seattle, Wa

Supported end-to-end recruiting operations through efficient onboarding, process improvement, and CRM management, providing critical support to the recruiting team.• Streamlined Onboarding Processes: Managed new hire paperwork and orientation, enhancing onboarding efficiency and ensuring seamless integration for new team members.• Documentation and Process Optimization: Created and refined process documentation, driving improvements that reduced onboarding time and increased team productivity.• ATS and CRM Subject Matter Expert: Acted as Bullhorn/Maxhire ATS expert, delivering targeted training and support to ensure CRM best practices and compliance.• Metrics and Reporting: Produced detailed metrics and ad hoc reports, providing data-driven insights that informed recruiting strategies and optimized team performance.

Seattle, Wa

Played a key role in scaling Bing Maps Enterprise Licensing for Europe and the Americas through strategic operational improvements, team training, and high-level compliance management.• Increased Revenue and Compliance: Designed and implemented an operational framework that led to revenue growth from 33% to 96% and raised service-level compliance from 50% to 99%.• Developed Best Practices and Operational Guidelines: Collaborated with leadership to define procedures and best practices, ensuring streamlined workflows that improved team focus and regulatory compliance.• Optimized Escalation Management: Led escalation processes to achieve record-low customer escalations, maintaining quality service levels without increasing resources or spending.

Reno, Nevada Area

Contributed to Microsoft’s global software licensing operations by defining and optimizing contract management, billing, and compliance procedures. Played a key role in enhancing process efficiencies and revenue capture in a global out-sourcing environment. Responsibilities included procedure definition and implementation, training, billing analysis, compliance, and FTE resource workload planning. • Reduced Escalations by 20%: Led customer engagement initiatives using data-driven metrics and feedback, directly contributing to a 20% reduction in customer escalations.• Global Training Lead: Served as a global expert and trainer for Bing Maps onboarding, billing, and client services, implementing standards that improved client satisfaction across international teams.• Recovered $1M in Lost Revenue: Identified and captured $1M in previously unrecorded revenue, instituting ongoing processes that safeguarded future revenue streams.• Developed Global Policies: Designed and rolled out worldwide policy approval and documentation procedures, standardizing workflows across multiple regions.• Streamlined Billing Operations: Created contract and billing process documentation and training resources, enhancing team efficiency and accuracy.• Technical Proficiency: Experienced SAP user, supporting accurate data management and reporting within li-censing operations.

Reno, Nevada Area

Oversaw loan origination, credit analysis, and compliance for home purchase, mortgage refinancing, and second mortgage products. Supported seamless loan processing while maintaining strict regulatory standards.• Underwriting Authority: Managed a $1 million underwriting limit, ensuring high-value loan approvals adhered to compliance and risk standards.• Compliance Leadership: Served as Compliance Lead, successfully clearing a 6-month backlog of complex loans, restoring regulatory alignment, and reducing processing delays.• Top Market Performer: Led the Reno market consistently in loan processing volume, setting standards for efficiency and accuracy in loan approvals.

Indianapolis, Indiana Area

Oversaw high-value charitable trust administration, client service, and compliance for the nation’s largest independent charitable planning provider. Played a critical role in trust operations, risk management, and client engagement. Responsibilities included administration of charitable trusts, client service, compliance, and employee training.• Developed Trust Administration Processes: Established procedures for managing mature trusts and fund distribution, increasing operational efficiency and accuracy.• Launched Specialty Trust Department: Founded and led a new department for specialized trusts, creating a scalable model to serve unique client needs.• Managed Complex, High-Value Accounts: Sole administrator for high-value and complex trusts, ensuring compliance and optimizing service delivery for critical client accounts.• Stakeholder and Team Training: Trained coworkers and all stakeholders involved in trust operations, providing guidance on compliance, trust procedures, and client service best practices to ensure consistency and high standards.• Proactive Risk Management: Conducted KPI reviews and account health assessments, identifying risk factors and engaging clients in strategies that improved retention rates and strengthened trust relationships.

Indianapolis, In

Branch Operations and Business Development: Managed day-to-day operations and spearheaded business devel-opment initiatives for a branch bank with $20 million in assets, driving growth and ensuring operational efficiency.

Other; Management Essentials, Complete

Management Essentials is an 8-week, 35-hour online certificate program from Harvard Business School. Management Essentials takes.

Bachelor Of Science (B.S.), Finance, Mathematics

Activities and Societies: Pi Beta Phi Treasurer and Rush Chair

Education record