As Talent Program Manager, I drive strategic recruiting initiatives and foster cross-functional collaboration to enhance team performance and optimize workflows.• Team Leadership and Development: Directed a recruiting team of up to 7 members based in The Philip-pines.• Program Implementation and Compliance:o Spearheaded compliance and process training for recruiting teams.o Managed the full lifecycle implementation of Bullhorn ATS, Automation, and Onboarding programs.• TalentLMS Administrator and Synthesia.io Training Creator: Developed and administered interactive training modules as a TalentLMS administrator and instructor, utilizing Synthesia.io to create engaging AI-based content.• Optimized Operational Efficiency: Implemented data-driven improvements, and process automation.• Subject Matter Expert (SME): Acted as the Bullhorn ATS SME, delivering training to sales and recruiting.• Supported Cross-functional Programs: Coordinated across recruiting and business operations for various VMS/MSP programs, (Beeline, Fieldglass, StaffingNation, Exonometrix, IQNavigator).• Technology Proficiency: Extensive experience with Microsoft Office Suite and Bullhorn ATS, including data analysis and documentation, ensuring data integrity and streamlined communication.

Supported end-to-end recruiting operations through efficient onboarding, process improvement, and CRM management, providing critical support to the recruiting team.• Streamlined Onboarding Processes: Managed new hire paperwork and orientation, enhancing onboarding efficiency and ensuring seamless integration for new team members.• Documentation and Process Optimization: Created and refined process documentation, driving improvements that reduced onboarding time and increased team productivity.• ATS and CRM Subject Matter Expert: Acted as Bullhorn/Maxhire ATS expert, delivering targeted training and support to ensure CRM best practices and compliance.• Metrics and Reporting: Produced detailed metrics and ad hoc reports, providing data-driven insights that informed recruiting strategies and optimized team performance.

Played a key role in scaling Bing Maps Enterprise Licensing for Europe and the Americas through strategic operational improvements, team training, and high-level compliance management.• Increased Revenue and Compliance: Designed and implemented an operational framework that led to revenue growth from 33% to 96% and raised service-level compliance from 50% to 99%.• Developed Best Practices and Operational Guidelines: Collaborated with leadership to define procedures and best practices, ensuring streamlined workflows that improved team focus and regulatory compliance.• Optimized Escalation Management: Led escalation processes to achieve record-low customer escalations, maintaining quality service levels without increasing resources or spending.

Contributed to Microsoft’s global software licensing operations by defining and optimizing contract management, billing, and compliance procedures. Played a key role in enhancing process efficiencies and revenue capture in a global out-sourcing environment. Responsibilities included procedure definition and implementation, training, billing analysis, compliance, and FTE resource workload planning. • Reduced Escalations by 20%: Led customer engagement initiatives using data-driven metrics and feedback, directly contributing to a 20% reduction in customer escalations.• Global Training Lead: Served as a global expert and trainer for Bing Maps onboarding, billing, and client services, implementing standards that improved client satisfaction across international teams.• Recovered $1M in Lost Revenue: Identified and captured $1M in previously unrecorded revenue, instituting ongoing processes that safeguarded future revenue streams.• Developed Global Policies: Designed and rolled out worldwide policy approval and documentation procedures, standardizing workflows across multiple regions.• Streamlined Billing Operations: Created contract and billing process documentation and training resources, enhancing team efficiency and accuracy.• Technical Proficiency: Experienced SAP user, supporting accurate data management and reporting within li-censing operations.

Oversaw loan origination, credit analysis, and compliance for home purchase, mortgage refinancing, and second mortgage products. Supported seamless loan processing while maintaining strict regulatory standards.• Underwriting Authority: Managed a $1 million underwriting limit, ensuring high-value loan approvals adhered to compliance and risk standards.• Compliance Leadership: Served as Compliance Lead, successfully clearing a 6-month backlog of complex loans, restoring regulatory alignment, and reducing processing delays.• Top Market Performer: Led the Reno market consistently in loan processing volume, setting standards for efficiency and accuracy in loan approvals.

Oversaw high-value charitable trust administration, client service, and compliance for the nation’s largest independent charitable planning provider. Played a critical role in trust operations, risk management, and client engagement. Responsibilities included administration of charitable trusts, client service, compliance, and employee training.• Developed Trust Administration Processes: Established procedures for managing mature trusts and fund distribution, increasing operational efficiency and accuracy.• Launched Specialty Trust Department: Founded and led a new department for specialized trusts, creating a scalable model to serve unique client needs.• Managed Complex, High-Value Accounts: Sole administrator for high-value and complex trusts, ensuring compliance and optimizing service delivery for critical client accounts.• Stakeholder and Team Training: Trained coworkers and all stakeholders involved in trust operations, providing guidance on compliance, trust procedures, and client service best practices to ensure consistency and high standards.• Proactive Risk Management: Conducted KPI reviews and account health assessments, identifying risk factors and engaging clients in strategies that improved retention rates and strengthened trust relationships.

Branch Operations and Business Development: Managed day-to-day operations and spearheaded business devel-opment initiatives for a branch bank with $20 million in assets, driving growth and ensuring operational efficiency.