Barbara Hendricks Email and Phone Number
Barbara Hendricks work email
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Barbara Hendricks personal email
Barbara Hendricks is a Digital Products Senior Analyst at Rentokil-Terminix at Rentokil Terminix. They possess expertise in it management, vendor management, it strategy, coaching, business analysis and 11 more skills.
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Information Technology Business AnalystRentokil Terminix Dec 2014 - PresentWork with cross-functional teams to gather user requirements for Rentokil-Terminix e-Commerce and customer portal applications, including analyzing and documenting business processes and translating user requirements into business requirements for software development teams. Document quality assurance test plans and perform testing of related environments from initial phase, through final implementation, to assure requirements meet user acceptance criteria. Coordinate user acceptance testing and post production validation. Additional role of providing level 3 support, by assisting users with system issues/questions, through research and documentation, to coordinate resolution. Promoted June 2017 to Analyst III.
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It Technical Specialist IiiServicemaster Apr 2014 - Jan 2015Memphis, TnProvided support to internal and external users of Terminix systems and applications including AS400, commercial sales application, residential sales application, customer portal, e-sign and mobile app. Documented and reported issues to Business Analysts to create requirements for developers. -
Support Analyst IiServicemaster Feb 2013 - Apr 2014Memphis, TnProvided support to internal and external users of Terminix and TruGreen systems and applications including AS400, commercial sales application, residential sales application, customer portal, e-sign and mobile app.
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Terminix National Accounts Customer Account RepresentativeServicemaster Jul 2009 - Mar 2013Memphis, TnManaged customer support for $3.2 million annual national account contract, by serving as liaison between client management and Terminix branches to ensure contract compliance. Led and trained a team to interact between customer and branch operations; created customized reports and provided training for customers and branches utilizing on-line tools. Participated as a subject matter expert on SalesForce project team and selected for National Account team tasked to develop internal site.
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Terminix Application Support SpecialistServicemaster Jan 2007 - Jun 2009Memphis, TnProvided software support and user training for upgrades to Terminix main system and applications serving approximately 400 branch offices in the US and Mexico. Performed system troubleshooting and monitoring via Remedy ticketing system. Developed and implemented Handheld Section of Subject Matter Expert Training Manual. Supported and trained branches during roll-out of 5,500 handhelds and upgrades, including Timekeeping and Auto Sync applications.
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Support Services SpecialistServicemaster Sep 2006 - Jan 2007Memphis, TnPartnered with branch managers, field associates, and vendors successfully to determine brand-related needs. Assumed Fleet Support responsibilities and trained peers to support the needs of the Fleet team.
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Ahs Payment Services RepresentativeServicemaster Sep 2005 - Sep 2006Memphis, TnProcessed customer payments, entered adjustments and provided status of vendor payments. Reviewed contract details with customers and provided customer service as needed for overflow.
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Equity Partner/Business ManagerEston Salon And Day Spa 1998 - 2005Memphis, Tn Regalia CenterEquity Partner/Business Manager for 55 employee Salon and Day Spa.
Barbara Hendricks Skills
Barbara Hendricks Education Details
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Secondary Business Education
Frequently Asked Questions about Barbara Hendricks
What company does Barbara Hendricks work for?
Barbara Hendricks works for Rentokil Terminix
What is Barbara Hendricks's role at the current company?
Barbara Hendricks's current role is Digital Products Senior Analyst at Rentokil-Terminix.
What is Barbara Hendricks's email address?
Barbara Hendricks's email address is ba****@****ter.com
What schools did Barbara Hendricks attend?
Barbara Hendricks attended The University Of Memphis.
What skills is Barbara Hendricks known for?
Barbara Hendricks has skills like It Management, Vendor Management, It Strategy, Coaching, Business Analysis, Customer Satisfaction, Customer Service, Team Building, Process Improvement, Sdlc, Business Process Improvement, Leadership.
Not the Barbara Hendricks you were looking for?
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Barbara Hendricks
Queens County, Ny -
Barbara Hendricks
Strategic Marketing Maven | Data-Driven Decision Maker | Brand Growth CatalystHudson, Ny -
Barbara Hendricks
Founder And Owner At Academy Of Music In Grand Rapids And Jenison Academy Of MusicGrand Rapids, Mi2academyofmusicgr.com, gmail.com -
Barbara Hendricks
Bound Brook, Nj2yahoo.com, ambest.com2 +442076XXXXXX
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