Maintenance of Customer and Vendor Master Data in SAP for Iberian market within the agreed lead-times, and while maintaining business compliance.Review Master Data Quality to ensure data is accurate and complete.Work with the Data & Information Governance team to ensure the company best practice for data quality is implemented.Query handling by coordinating with data coordinator/procurement/governance or relevant stake holder.Update and maintain critical information (bank accound and/or TAX details), under significant time pressure to agreed timelines.Publishing reports on monthly basis.Regularly review the DTP to foresee any process deviation for specific market.Perform testing in SAP Test environment on any new technical change in system.E2E ownership on the controls specified to the tasks.

Answer incoming customer and cross functional contactsInitiate outbound contacts with the customers to respond to any inquiriesEnsure that communication to customers and other GE functions is efficientUndertake all aspects of customer order management (order entry, order book maintenance and proactive notification)Document all customer related activitiesResponsible for customer data entry and data maintenance (e.g. customer knowledge base, pricing records and customer master file)Creation of customer documents and notification (order confirmation, invoices and statements etc.)Resolve all customers complaints to the customer satisfaction and proactively seek to identify root cause and prevent reoccurrenceWork with SAP and Salesforce

Work on log compliance validation.Addressing and solving issues in area of Compliance Monitoring. Track and follow-up on actionitems to closure.Detection and reporting for discrepancies discovered during control and audit.Handle routine status and metrics reporting.Participate in group meetings related to Compliance Monitoring processes optimization.Communicate and collaborate with other GIDA ISA groups.Coordinate in a sub-team of 12 analysts (develop administrative staff by providing information, educational opportunities, and coaching)Participate in Database related projects.Ensure that issues are managed and escalated appropriately.Control HR related duties.

Spanish speaking customer care operator from the 19th of February until August.Communicate with clients via phone (front office) and email (back office) mainly in spanish, but inenglish as well. Resolve their problems, requests. Handle claims.From August working as a team leader of the spanish group.