*Lead​ ​ projects including collaborating on requirements (CMS, IT and business), schedule, budget and testing for both business and IT projects.*Lead a new initiative, Voice of the Customer committee, held kickoff and weekly meetings, determined process improvements from Customer Service calls*Participated in CMS audits, and resolutions for CARs and ICARS identified in the audit, analyzed HPMS memos and determined the impact on Medicare Operations, assisted in closing HPMS memos including development of new Policy & Procedures and processes for billing, claims and customer service*Collaborated with vendors and internal teams to ensure closure of projects around the Change Requests that affected billing, claims, enrollment and customer service

*Lead​ ​projects including collaborating on requirements (CMS, IT and business), schedule, budget and testing for both business and IT projects*Participated in RFP process for new vendor to develop Mandated Materials for MAPD and MMAI (ANOCs, EOCS, directories, etc.) including on boarded vendor, engaged internal SMEs for key information and to learn the new process, key contact for vendors and additional SOW development for subsequent year*Analyzed HPMS memos and determined the impact on Medicare Mandated Materials, assisted in closing HPMS memos including development of new Policy & Procedures and processes for ad hoc alternate language requests, translation process and Viable Language Committee*Managed a team of five FTEs and two contractors

*Lead​​ projects including collaborating on requirements (CMS, IT and business), schedule, budget and testing for both business and IT projects*Handled special projects as requested by leadership including partnering as a business lead for AEP readiness, business continuity planning, developed Change Requests for external third party vendor*Collaborated with vendors and internal teams to ensure closure of projects around the Change Requests that affected billing, claims, enrollment and customer service*Participated in RFP process for fulfillment vendor for mandated materials print and mail Mandated Materials for MAPD ANOC and EOCS*Oversaw and completed applications for new Medicare contracts and Service area expansions*Participated in CMS audits, and resolutions for CARs and ICARS identified in the audit, analyzed HPMS memos and determined the impact on Medicare Operations, assisted in closing HPMS memos including development of new Policy & Procedures and processes for billing, claims and customer service *Managed a team of three FTEs and two contractors

*Acted as Integration Project Manager , responsibilities includes teaming with 9 transaction teams to identify problems that impact one or more area(s) and mitigate overall program risks and issues *Teamed with Quality, Configuration and Change Management to streamline a process to reduce redundancy and resource constraints while still maintaining SDM standards*Moved work group forward for current federally mandated project. 820 and 834 are ahead of schedule, being the first work group to implement*Seen as the central force of momentum that has driven the large government project forward toward a successful launch and subsequent releases (8)*Instrumental in keeping the group engaged and focused on the ultimate end game while measuring the continued progress*Negotiated for the appropriate resources and ensure the quality of the deliverables while following the SDM process*Responsible for work group budget*Achieved positive program and sponsor feedback in Lessons Learned survey from the implementation last year and the eight releases for phase two: majority of participants gave high marks for project management, communication, documentation, and processes

*Project Manager for a large government program implementation requiring process and system changes from a commercial to government environment. Project was implemented in two phases the first under the guidance of five project managers*Only project manager supporting Phase 2 of the project which consisted of 18 open functionality items. The items need to be completed in order to be in full compliance with the contract, State and Federal mandates*Engagement with 120 resources in 7 functional areas with a $3.5M for phase 1 and a $1.6M budget for the second phase of the project. Second phase included 8 independent releases. Company successfully passed a mandated audit by the State based upon the completion of this project. The project also assisted the Company in gaining market share in a new product area

Integrated and offered bundled network services pricing for clients. Collaborated with IT to design the National Pricing Center website and on other special projects.Acted as backup for supervisor, resolved escalation issues and served as training coordinator; designed and documented successful curriculum for National Pricing Center. Initiated process improvements to increase rate of first-time acceptance of bids, and reduced turnaround time on price quotes. Resolved escalation issues by developing policy and procedures for escalations with other departments and work groups.Developed custom contracts for clients and teamed with internal company divisions to attain best pricing, accommodate special contract language, and fulfill specific device requests.Served as subject matter expert for multiple product lines and licenses.Coordinated meetings, prepared and distributed project documentation and facilitated meetings.Handled special projects. Pricing/Training and TL90

Managed more than 50 emergency preparedness and response plans for network service organization within nine-month period. Served as primary 911 resolution center contact for City of Chicago; coordinated trouble resolution for network issues and researched and offered solutions for obsolete network systems/equipment prior to contract expiration. Collaborated with IT to design callbox and training websites. Acted as team lead to develop, revise, and implement company-wide 911 Methods & Procedures and job aids, and managed budget. Coordinated with technical contractor to implement testing 9-1-1 alternate answering points in a "stand alone" condition resulting in full compliance with governmental regulations.

Managed major project across 19 offices in five-state region upgrading Central Office technology. Prepared business cases for approval and funding for system and software upgrades from Executive Committee.Investigated and recommended upgrades, new features, and training on diverse system capabilities. Negotiated contracts with vendors and company divisions for network system upgrades to effectively reduce costs. Compiled information and data for quarterly report cards on vendors.Prepared and distributed project documentation and facilitated meetings. Exhibition and Display Inventory Project Manager, 1999Facilitated all aspects of participation in five large and 70 small exhibit shows; negotiated booth, show, and exhibit house services contracts. Coordinated set-up, tear-down, and briefing kit, and trained staff to produce qualified leads.

Participated in Internet World trade show, realizing approximately $1M in sales on show floor. Interfaced with talent and vendors on graphics, booth design, and show layout. Acted as primary coordinator to communicate new products and services, and changes in company policies in 355 categories of customer notifications within critical deadlines. Created process, managed key relationships with diverse workgroups, and hired and trained support staff. Key player in various product and rollout meetings; managed vendor relationships. Teamed with product development, marketing, and external customers to obtain information for new product rollout. Developed and distributed survey at large trade show to obtain maximum input on new product, allowing company to realize maximum market impact.Assisted in development of RFIs and RFPs for Customer Surveys, participated in answering RFPs for new business.