Configuration Analyst | Level Ii
Current- Led new and current client configuration and application implementations based on business requirements and developed configuration requirements, processes, and workflows. Created and ran ad hoc reports utilizing SQL.
- Led system and application implementations for new and existing clients, gathered business requirements and created processes and workflows, tested systems to eliminate issues, and delivered a high-quality system to.
- Served as a liaison between the client and internal departments, handling issues and resolving timely.
- Provided regular reports to the project team and clients on project progress, issues, and resolutions and ensured strong communication regarding status and project progress.Investigated and reported system defects to.