Barbara Jimenez Email & Phone Number

Led new and current client configuration and application implementations based on business requirements and developed configuration requirements, processes, and workflows. Created and ran ad hoc reports utilizing SQL Server Management Studio. • Led system and application implementations for new and existing clients, gathered business requirements and created processes and workflows, tested systems to eliminate issues, and delivered a high-quality system to the client. • Served as a liaison between the client and internal departments, handling issues and resolving timely.• Provided regular reports to the project team and clients on project progress, issues, and resolutions and ensured strong communication regarding status and project progress.Investigated and reported system defects to QA/development to ensure corrections were made and client systems operated smoothly.

Hired and led a team of Billing, Enrollment, and Commission employees, providing guidance and direction, ensuring work was completed on time and accurately. • Represented the BEC department as a Subject Matter Expert in system problem-solving discussions to provide a variety of solutions to correct issues. • Created and presented work models to prospective clients, demonstrating how we could meet their needs effectively, which resulted in new clients and sales. • Coached and developed new billing department employees, which provided them with the information and knowledge they needed to be successful.• Managed and monitored team workloads, ensuring quick turnaround time and successful completion of SLAs.• Collaborated with internal departments to balance and correct billing or enrollment errors, which allowed us to invoice clients more accurately and on time.• Created audits and implemented more efficient workflows, which resulted in us achieving a ~99% or above accuracy rate.

Detail-oriented billing specialist with oversight for various accounts receivable functions. Generating reports, invoices, and broker commissions. Built close relationships with clients, which assisted the department’s reputation and growth of commercial clients. • Ran audits and identified and corrected errors, which ensured 100% accuracy of client data and posted payments for several thousand client accounts and COBRA members.• Reviewed, researched, and resolved billing issues through collaboration with other departments, clients, group administrators, and banks, which ensured accurate invoicing to clients each month.• Provided recommendations and feedback to management to implement innovative policies and workflows, which increased data accuracy and efficiency.

• Research markets for potential prospects through creating and running of Georeports. Compiling prospect information to create or update existing campaigncall lists.• Initiate contact with prospective providers to persuade them to completecontracting and credentialing information for various campaigns and single caseagreements. Successfully built several markets.• Overseeing single case agreements from understanding authorizationrequirements to the accurate payment of claims for multiple markets.• Collaborate with a variety of departments to ensure client and providersatisfaction.• Directly work with client, develop and maintain relationship by providingnecessary feedback.• Use of Enterprise Modules PCM, CSM, and CM to research and resolve providerissues. Operate Microsoft Excel, Word, Access and Outlook extensively duringall phases of campaigns.

• Managing of sales calls, both incoming and cold calling.• Attended to customer questions, complaints and concerns.• Daily use of Word, Excel, QuickBooks and on occasion PowerPoint.• Processed orders and determined sales bracket and percentages-off to benefit. both customer and company• Received payments and shipped orders at best pricing, following through oftracking to date of delivery.