I research and analyze potential funding sources for nonprofits and help write strategic and fundraising reports.

● Hired as contract Salesforce administrator after completing a Salesforce fellowship.● Create and edit Salesforce business reports and charts for use by grant administrator for quarterly and annual business reviews.● Manage data in Salesforce: set up new users, edit data entry forms per management requests, create reports for quality assurance.

System security: encryption, key management, auditing, secure shell● Maintained in-depth product knowledge by researching engineering design documents, interviewing subject matter experts, and performing hands-on testing using cloud-based virtual machines.● Wrote and manipulated code examples for writing tasks, ensuring that documentation contained effective and current examples.● Led department in rewriting documents to focus on customer needs and customer activities.● Managed 2 - 4 documents simultaneously, delivering high-quality documentation on time to multiple releases with changing deadlines.● Provided project management support to documentation department. Helped department design checklist to deliver error-free documents for translation. Updated department schedules through rapidly-changing release cycles.● Demonstrated extensive experience with informational design. Used structured authoring using XML content management with DITA. Delivered documents in both HTML and PDF formats. Extensive experience using version management tools.● Worked with global contacts in engineering, translation, and release management. Represented documentation at engineering team meetings, identifying issues that crossed departments and suggesting solutions. ● Monitored Bugster system for documentation bugs and engineering bugs that impact customer documentation.

Installation and upgrades, installation video storyboarding, and installation Quick Start guide● Created visually simple and effective Quick Start guide to navigate through key installation decisions.● Wrote script for installation video, providing concise and effective customer demonstration.● Served as weekly documentation representative on engineering teams. Tracked engineering changes that impacted customer experience. ● Trained fellow writers during documents transfers including performing international phone coaching. Ensured ongoing document quality and consistent style. ● Rapidly and independently learned new products and new technologies.

● Hired as Executive Secretary for VP, promoted to West Coast Business Coordinator.● Trained staff in Los Angeles, San Francisco, and Seattle offices on MS Office applications.● Designed CRM database that enabled management to prioritize prospective clients based on weighted, customizable criteria. Received 2 bonuses for database.

Scheduling events and facilities management

* Managed volunteer board and professional artists groups that toured Minnesota schools* Grantwriting* Produced marketing materials

Lead writer for district curriculum writing project