Barbara Murphy Email & Phone Number

Office products supplier, Business to Business & Business to ConsumerOverall site management at Wakefield, responsible for all customer service, facilities and Health & Safety management reporting to Customer Care Director.Hands on leadership for all customer service teams.Responsible for 1 outbound team making pro-active sales calls to our.

Financial sector - Card Protection Plan; 250 seat inbound contact centreOperations Manager - 6 Team Managers My focus was on:- Value added activities.Managing risk/compliance and introduction of FSA standards.Call volume reduction, involving analysis of internal call drivers, call distribution and impact of business partners. Long term process changes and.

Managed multi site customer service teams of 10 Managers and 300+ agents across sites in the UK and Ireland reporting to Group Sales Director as Head of Customer Service.Managed a change programme to include:-Implemented SAP across 14 sites as a key member of SAP project team. Worked closely with other functional areas to ensure a one-team company approach.

300 agents across 10 sites

Managed a team of 8 multi skilled staff to cover all sales admin tasks including completion of tender documentation and involvement in final tender presentations to customers.

Managed an office of 12 consultants and completed financial accounts, PAYE and VAT returns.

Preparation of monthly management accounts, calculation of salaries and commissions, bank reconciliation and cash flow forecasts, PAYE and VAT returns.F.W.W. Woolworth - U.K. based Major High Street Retailer - Area Personnel OfficerAs Area Personnel Officer for Woolworth I was responsible for all H.R. activities within the stores in my area. I also.

A Level Maths, Economics, History, Gen Studies

A.I.P.M. - Associate Member Of Institute, Accountancy; Personnel Management