Barbara Patrick Email and Phone Number

Recruit potential Team Leaders by phone within a call center environment for fund-raising for the Making Strides Against Breast Cancer Walk identify individuals inside corporations or other businesses that may have an interest in the issue of breast cancer.Interact with approximately 100 potential Team Leader per day with ongoing coaching, motivation, sharing recruitment strategies to build their teams to reach their fund-raising goals. Track and/or troubleshoot issues raised by Team Leaders using event database.

Served as main point of contact processed 50+ orders while communicating all essential elements to ensure exemplary customer service. Extended specials to telephone customers issue replacements and/or credit customers for damages/defective merchandise address question regarding products and delivery.“Scored number one in Home Agent ranking” for meeting all program metrics.

Answered an average of 100 inbound calls per day assisting Dominion Gas Residential customer in the Ohio area regarding account information product/services, service to be turned on/off account information changes or billing inquiries about their Dominion Gas service.Prepared service field orders (e.g. service reconnects, meter servicing and updates).Educated customers answered questions in locating resources for alternative options with help paying gas bill documented customer interaction/transaction as well as action taken. Analyzed customer bills to select optimal payment structure for customer.

Provided assistance to customers in the men's furnishing department specializing in the sale of men's apparel and fashion accessories in upscale department store.Significantly improved customer loyalty and retention rates by 15% regularly sought opportunities to upsell and add on additional merchandise.Excelled in exceeding daily credit card applications.Set personal goals for pre-sale figures to achieve higher sales before and during big store events' utilized sales incentive tools and personal sales book to generate additional sales opportunity, and revenue.

Skillfully handled escalated subscriber issues provided accurate information regarding products and services appropriately escalated difficult issues to designated off-site work groups as needed to resolve issues, and work reports and queues in a timely manner.

Initiated proactive outbound telesales calls to obtain new business from prospects within assigned geographic territory to help business owners simplify payment processing and improve the customer experience with a broad portfolio of solutions including: credit/debit cards, POS terminals, electronic check acceptance services.• Increased revenue generating sales pipeline, which consisted of over two hundred active accounts.• Liaised with customers, increased sales by 25% and expanded customer base through sales expertise and exceptional customer service.• Maintained all legal compliance of contracts with customers.• Created and prepared 10 weekly quotations for customer’s orders to ensure clients consistently received timely and completed information.

Initiated proactive outbound telesales calls to obtain new business from prospects within assigned geographic territory to help business owners simplify payment processing and improve the customer experience with a broad portfolio of solutions including: credit/debit cards, POS terminals, electronic check acceptance services.Increased revenue generating sales pipeline, which consisted of over two hundred active accounts.Liaised with customers, increased sales by 25% and expanded customer base through sales expertise and exceptional customer service.Maintained all legal compliance of contracts with customers.Created and prepared 10 weekly quotations for customer’s orders to ensure clients consistently received timely and completed information.