• Provide wide-ranging support to 3 Vice Presidents in EMEA regional HQ• Arrange overseas travel to include hotels, hire cars and taxis• Book meeting rooms and venues, internally and externally, for up to 75 people, arranging lunches and beverages• Manage all aspects of Necho (an expenses processing software) including setting up new users and approval chains for several hundred staff from 6 countries in the EMEA region• Authorise invoices for 30 vehicles under company lease plan agreement and monthly invoice for mobile phone contract• Input UK staff details onto SAP, including use of HR Minimaster program• Perform an extensive and varied range of additional administrative tasks including ordering business cards, arranging building security passes, checking monthly rent invoice for building• Developed a reputation for being the ‘go to’ person for resolving queries from inside and outside the company, demonstrating a conscientious attitude and commitment to customer service Receptionist (2007-2010)• Specially chosen to take on this busy role following company restructure• Answered calls on switchboard and received high profile visitors, providing a professional and friendly meet & greet service• Covered a variety of administrative tasks that included problems arising with the building and associated facilities issues

Service Department Co-ordinator (2005-2007)• Organised and managed the activities of sub-contracted and employed engineers – logging their work, arranging site visits to customers, travel arrangements, timesheets and invoicing via SAP• Initial point of contact for Service enquiries, passing the enquiries on to the relevant person/area within APV or trying to deal with enquiry myself• Issued warranty numbers via SAP, checked and signed credit notes in preparation for finance payments• Point of contact for customer invoicing problems• Became a SAP Super User. For this I had to train the Sales Order Management department how to use the new SAP upgrade• Necho Administrator dealing with day-to-day problems. Taught new starters how to use this expense toolBuilding Services Administrator – Facilities Department (2004-2005)• Monitored and administered company car fleet of 50 vehicles, ensuring regularly safety checks were carried out• Maintained mobile phone contracts for staff• Issued business cards• Reception cover• Day to day responsibility for looking after anything in the building that needed attention, fire bell testing once a weekCustomer Care Co-Coordinator (1998-2004)• Looked after customers’ orders, chased late delivery and answered queries over the telephone• Started as a temp in the Customer Satisfaction Centre as a telephone clerk filtering calls to the correct person within the dept; I was taken on full time and asked to become an Expediter chasing suppliers and the factories for the delivery of customers’ goods.