Project Development Leader20+ years’ experience developing, implementing, and leading new initiatives in a medical environment.Experienced director with an extensive track record of successful program creation and integration. Proven leader following Lean/Six Sigma principles in order to foster efficient business practices and create effective departmental collaboration strategies. Strong background in key business metric analysis with the ability to identify and re-evaluate existing processes to meet objectives. Highlights of Expertise• Lean/Six Sigma• Patient Relationships• New Program Implementation• Business Growth• Team Coaching and Development • Project Management• Customer Service Strategy• Cross-functional Teamwork • Statistical Data Analysis• Change Management

Ascension /St. Vincent’s Healthcare Worked in multiple capacities over the last several decades to create more efficient and patient focused health care. Promoted to the executive level with the ability to facilitate programs utilized in multiple hospital systems.Developed project plan for coordinating meaningful use initiatives for the organization. Cooperated with the Electronic Health Records team to communicate the coordination of care, track key metrics, and improve patient engagement. Received attestation for a two hospital system. • Spearheaded program implementation involving cross-functional teams to execute multiple projects including patient portal implementation, post discharge call program, nurse triage and physician referral center, medication reconciliation, ED throughput, and the telemedicine program for psychiatric emergency room and hospital inpatients. • Reduced Emergency Department AWOL rates from 12% to under 3%. • Shortened the average length of stay for Emergency Department visits from 300 minutes to 180 minutes. • Decreased hospital readmission rates for Congestive Heart Failure patients by 20% due to the successful implementation of the post discharge call program. • Improved patient satisfaction rates from the 70th percentile to 90th percentile.