Barbara Powers Email & Phone Number

Served as primary contact for several of company's larger printing and industrial accountsEnsured consistent and high-quality service resulting in standardization of delivery and costMaintained customer pricing contracts to avoid profit margin erosionDesigned cost and time saving calendar for key accounts, allowing both receiving and purchasing teams to obtain pertinent data immediatelyProvided inside administrative support for specific salesmen, including negotiating lowest cost for mill orders, sourcing products needed by customer to add value and profit margin for company, and devising solutions for problem ordersDeveloped positive customer relationships and knowledge of customers' needs for larger accounts to help grow customers' businesses and to increase customers' orders and company's revenueProvided backup support for high volume, profitable consignment program (company owned stock kept in customer location and invoiced when used by customer)Assisted credit department in debt resolutions; most recently reduced debt of credit risk customer from $60,000 to $351 (helped collect 99.995% of debt) before customer went out of businessEmployee of the Quarter recognition

Entered orders, quotations, inventory/delivery and backorder informationEngaged in problem-solving to respond to specific and unusual customer needsAssisted in annual inventory and provided backup coverage at retail store when shorthanded in order to save the cost and time of hiring inexperienced temps.Served as Division Administrator of ProfitWise Self-Study Training Program for customer service, sales and management (1999)Employee of the Quarter recognition in March 1998 and Most Valuable Player in customer service in 1998Team Leader for Phone Support Quality Team for two years

Drafted and edited correspondence of sales, purchasing, warehouse and credit departmentsSubstituted for receptionist when needed to further support company and team Served as Division Administrator of PaperWise Self-Study Training Program Employee of the Quarter recognition in November 1995; nominated twice in six months

Trained and supervised two- to six person team of print shop personnel in order-taking, customer service, pre-press production, bindery, and basic invoicing.Researched customer credit histories in order to make recommendations on issuance of credit accountsProvided customer quotations and consultations for most cost-effective preparation and production of printed ordersMade sales calls to key accounts to maintain customer relations and generate new business

B.A, English

Education record

Completed graduate coursework in order to renew teaching certificate

Education record

Completed graduate coursework in order to renew teaching certificate