• Perform a high level OFAC review, research and investigation of wire transactions received and transmitted through the Global Funds Transfer System. Perform a specialized function with high risk restrictions/impact to the bank.• Ensures compliance with department policies, procedures, objectives and strategies, responsible for adherence to applicable State Federal and US Regulation including Uniform Commercial Code (UCC4A), OFAC, FDIC, Bank Secrecy Act, and Electronic Funds Transfer Act (EFTA).

• As an RQA Analyst, I was responsible for project management of branch audits, for which I coordinated travel in AZ and NM, planned from my portfolio utilizing a Risk Rating and reported to the RQA management team and the branch to meet the predetermined SLA deadlines.• Tested compliance of new accounts to the KYC and CDD requirements.• Became an expert on the electronic worksheet process in Excel and Access, where I was selected from my regional team to become the backup 2nd level certifier and trainer for other analysts on the worksheet and audit process.• I worked with the Controls management lead and the Controls team to identify training impact, resolved questions, and recommended changes to the review process and audit worksheets. In addition, I collaborated with the internal team members and risk business partners to update policy in the Operations Procedure Manual when necessary.• Prior to quarterly Audit Worksheet rollout, as part of the Testing team I worked closely with the Program team to ensure that deliverables were identified, I provided User Acceptance Testing support by executing UAT preparation to the worksheets, Access program, and the process guide, that any issues were identified, and that any changes that needed to be made could be completed within the required deadline.• Special project team – As part of CAS findings, I was chosen due to my attention to detail, to manage projects where I developed systems test plan components and test scripts, I compiled the test results and reported the results to the Change Management Lead.• I escalated identified risks to RQA management to determine required action.• I facilitated regularly scheduled project update calls and compiled and communicated the meeting minutes to the regional team.• I identified and tracked training needs during reviews and coordinated with the Regional Manager to complete training decks that were used in WebEx and district meetings.• I became a bank Officer in 2018.

• Operations support for 5 in-store branches and 1 Intel On-site branch to include branch cash and negotiable audits, compliance training and insuring branches were ready for internal QA audits. • Teacher/mentor for employees on operations processes, sales coaching, and new hire manager/banker on-boarding.• Developed several training presentations utilizing PowerPoint that were used to teach the branch teams on operational processes in NEITO training classes and district meetings.

• I opened and managed 2 branches from the ground up. • TCF was new to AZ and not well known in the community, so I utilized networking, on sites and customer appreciation events to drive and deliver a superior customer experience, enhance my employee’s capabilities, and to grow TCF exposure in the community to drive market share.• Top branch in 2009 for deposit growth, net checking, and cross sales and won a spot in the annual President’s Club.• Responsible for all bank operations, sales, audits, and growth.• Promoted to bank Officer in 2009.

• The credit union was not sales focused, so I brought a sales culture to the credit union where I successfully trained and coached staff on profiling and how to meet the member’s needs where there had been no prior focus. • I successfully led the hiring and interviewing process at corporate office for all traditional branches that increased the sales focus at the credit union.

• Successfully operated all aspects of the bank in a traditional and in-store setting.• Promoted to bank manager in 1999. • In 1999, my ABM and I competed in the US Bank Quiz Bowl in policy and operational procedures in Minneapolis and took 2nd place in all of US Bank.• I collaborated, coached and developed my team’s sale’s skills to win the fall sales campaigns in 2001, 2002, and 2003 and I won annual Pinnacle (top 10% of all US Bank managers) in 2004. • I am able to capitalize on my team’s strengths to drive success and hold them accountable for the results.• 2005 transferred from California to Arizona as an In-Store Branch Manager where I trained and coached my staff to achieve over 1 million in loans where there had been no prior focus or training. • Held a life license to sell annuities and life insurance in both CA and AZ and achieved top sales award for annuity sales in 1999.