Barbara Roginski Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

United States

United States

Laid off 10/27/23A part of the start-up division dedicated to the “DRP” Digital Retail Platform under Tekion, fostering a collaborative partnership with General Motors to bring this innovative platform to fruition. • Integral member of the start-up group responsible for executing the successful rollout of the new software platform.• Navigated and collected key information from Dealership for installation and product testing.• Executed all F&I products rated and non-rated in menu format for customer presentation.• Successfully launched 38 stores from March to September 2023.• Reviewed all documents with F&I Manager to ensure accuracy.o Recognized by a couple of Forms Managers for dedication, attention to detail, and professionalism.• Managed integration with third parties.• Administrated training sessions for all recommended participants at the dealership.• Coordinated with senior staff any required support issues.• Regularly updated the internal task board and document key details of tasks and meetings daily.• Implemented all stages of development and testing to achieve timelines and meet expectations.

New Hyde Park, New York, United States

Act as the main contact for dealership clients by serving as their advisor for Dealertrack.com F&I products and services.• Handled 280 accounts for the Eastern Region. o Regularly communicate with all scheduled dealerships on a quarterly basis, ensuring ongoing support addressing utilization concerns, and fulfilling training needs to enhance overall efficiency and satisfaction.• Supporting products: Credit Bureaus, Credit Applications, Bookout, Menu, Digital Contracting, Compliance, Digital Retail Suite with Finance Leads, Deal Transfer, Dealer Reports, Deal Calculator, Aftermarket, and Payoff Quote Link.• Achieving additional goals by selling products to dealership.• Managed a high volume of calls providing retail and lease contract support, demonstrating strong communication and problem-solving skills to address customer inquiries.• Collaborated with NMAC Representatives to achieve and exceed penetration goals with strategic planning and communication.• Executed a comprehensive plan to facilitate the upgrade of dealers to the advanced Dealertrack UniFi Platform.

Forest Hill, Maryland, United States

Worked for answering service, handling calls for emergency services. Took messages, and forwarded the messages to proper companies.

Bel Air, Maryland, United States

Worked in the dress and suit department to ring up sales and assist customers.

Hunt Valley, Maryland, United States

One of five members of documentation department responsible for processing small ticket commercial financial transactions. Work with division’s sale representatives and business development personnel to oversee a multi-step process of loan and lease documentation, closing, and disbursement. Coordinate logistics with all parties involved in the closing including, customers, equipment supplies, franchisors, sellers, escrow agents, closing attorneys, and loan brokers. Assisted with ordering and taking phone verification’s for site and equipment inspections. Took the initiative to support the other account managers with their work overflow.

Hunt Valley, Maryland, United States

One of five members of documentation department responsible for processing large commercial financial transactions. Review documents received from various financial institutions and lenders to ensure compliance with legal requirements and risk policies and practices; analyze information, conduct UCC searches and filings, AMAG residuals and return provisions, and credit conditions; process loans and leases; compare invoices and proof of payment vs. equipment schedule to ensure prior payment of equipment; submit transactions to underwriting department for final approval; manage funding process and wire funds to appropriate parties; record vehicle titles nationwide according to each state’s individual rules and regulations. Also train newly hired coordinators in lease discounting procedures.  First 6 months of employment, I was working as an Administrative Assistant for the Transaction Coordinator’s. Key player in raising GE’s efficiency ratings. Consistently receive quarterly bonuses for high levels of efficiency and accuracy of reports. Member of team responsible for identifying and researching new vendor for use in UCC searches and filings. Served as liaison between GE and vendor who was ultimately chosen as the preferred vendor nationwide.

Hunt Valley, Maryland, United States

Supervised staff of 13 consisting of customer service representatives, title and insurance clerks, cashier, and switchboard operator. Hired, trained and evaluated staff; reviewed problem accounts and recommended corrective plans of action; troubleshot problems within the department; interfaced with car dealers regarding title problems and pay-off amounts; approved invoices for payment; handled customer disputes; ordered branch office supplies; prepared and submitted weekly progress reports to upper management; assisted branch personnel with computer and automated phone system problems; conducted department and branch-wide training courses on various topics as requested.* Created customer service function within administration department, freeing collection personnel to concentrate on delinquencies rather than general issues.* Developed and implemented job duties, responsibilities and performance goals for department personnel.* Also worked as Collections team leader, customer delinquent accounts. Then moved to lease termination team leader, responsible for calling customers close to their lease end date. Was sent back to Administrative Supervisor to close out location in March 2002.

Hunt Valley, Maryland, United States

Processed payments on accounts received in-person and through the mail; balanced daily receipts and prepared bank deposits; pulled title information and forwarded to customers upon full payment. Then moved over to Title Clerk, processing incoming and outgoing titles on vehicles.