Barbara Shepherd Email & Phone Number

Checked guests in/out professionally and processed payments accurately.Provided excellent customer service.

Greater Atlanta Area

Handled customer inquiries via inbound and outbound calls and internet channels.Assisted customers using call flow guides to answer questions and resolve problems.Tracked, documented, and retrieved information in databases.

Promptly answered, recorded, and resolved resident requests, phone calls, questions, and concerns.Assisted in scheduling move-ins and move-outs, deliveries, and monitored surveillance cameras.Logged and announced visitors, facilitated contractor check-ins and check-outs, and managed relationships with preferred vendors.Enforced safety procedures, processed residents' HOA payments, and handled staff scheduling and payroll.SchedulingPayrollADP

Checked guests in/out professionally and processed payments accurately.Provided excellent customer service.

Checked guests in/out professionally and verified payment methods.Ensured accuracy and balance in credit card transactions and cash deposits.

Supervised cashier coverage and customer flow at the front lines.Assisted management in communicating promotions and updates.Monitored and validated returns, exchanges, check authorizations, voids, and other transactions.

Presented the community to prospective residents and assisted in finding the right apartment homes.Built strong relationships with residents through outstanding customer service.Managed the leasing/renewal process and monitored local market trends.

Handled customer inquiries via inbound and outbound calls.Assisted customers using call flow guides to answer questions and solve problems.Tracked, documented, and retrieved information in databases.

Associate'S, Business Administration

Hotel/Motel Administration/Management

Diploma