Barbara Smith Email & Phone Number

Lone Tree, Colorado, United States

Warranty Service Representative, working closely with the homeowners to correct any issues that occur in their first year of ownership and ensure they have what they need to maintain their home.

Greater Denver Area

Partner with Business Operations Managers and Sales leaders to implement fiscal year go to market changes to ensure balanced and equitable account assignment and revenue recognition goals.Proactively manage territories throughout the year by troubleshooting account hierarchy alignment errors, manage new account creation and assignment, and provide analysis and recommend changes for optimal sales productivity.Participate in special projects to review, update, and correct customer data, allowing sales more focused and strategic account penetration for deal development; proficient in various reporting tools and data analysis, interpretation and translation of metrics.Serve as the main point of contact and liaison between the sales teams and other organizations such as Global Incentive Compensation, Finance, and Global Business Services to assist in researching and resolving sales credit and account management issues.

Oracle

Provided a significant support role for Oracle's Global Deal Management Organization related to communication of and compliance with business practices and policies.Responsible for analyzing and simplifying global hardware and license quoting and contracting processes; worked closely with Contracts Enablement, Global Business Practices, and regional Divisional Process Owners to assess and propose changes or improvements to accommodate the global quoting and contracting business requirements.Participated in user acceptance testing for new tools and processes; selected as a team member on project teams and initiatives that directly impacted quoting and contracting including a specific project to create key performance indicators and metrics for deal management, reporting and internal service request response and resolution.Assisted with training the quoting teams in various aspects of contract assembly, agreement terms, and order drafting; provided follow up support to these individuals to help address issues and maintain sustainable and seamless workflows.

Broomfield, Co

Assisted customers, both internal and external, with license and hardware contract interpretation, negotiations and administration of direct and partner held license and hardware agreements; maintained the contracts by drafting any requested amendments and extensions to the contract terms.Reviewed and analyzed highly sensitive approval requests for contract modifications, working closely with Legal in determining proper standard and non-standard language to meet customer requirements while minimizing potential risk to Oracle.Acted as liaison between the customer and Legal, Human Resources, and other organizations to resolve contractual and consulting business issues.Managed all post-award maintenance of State and Local agreements which entailed maintaining information on Oracle's internal wiki, supporting Sales and Quoting/ Deal Management with inquiries pertaining to State and Local agreement terms, including pricing, discounts, applicability and participation.

Broomfield, Co

Team Lead of product quoting and configuration specialists, responsible for recruiting, hiring, and training employees on new and existing processes and global quoting guidelines.Supported field sales organization in all aspects of the computer hardware/software sales process by configuring and quoting product and service solutions for direct and indirect customers in the commercial space as well as public sector.Acted as liaison between quoting organization, sales, order administration, and other departments to maintain open communication and mitigate potential process gaps in workflow management.Collaborated with management and operations to create departmental guidelines and implement best practices.

Las Vegas, Nevada Area

Managed a team of eight customer service representatives in the scheduling and completion of installation, repair and maintenance of Masco’s cabinetry in new homes; collaborated with builder management and customer care teams to meet the required construction project timelines for completion and inspection prior to the scheduled move-in date of the homeowners.Coordinated the schedules of the Service Technicians for inspections and repairs, providing each technician with the install schedules, details of each inspection, and the required materials for each job; conducted end of day audits with the technicians to confirm completion of jobs and any items needing to be rescheduled.Established aggressive team goals to improve the branch time to fix metric for completing service items from an average of 22 days to 7 days. This was achieved over a six-month period and resulted in higher customer satisfaction and retention, and reduced inventory carrying costs.