Barbara Smith

Barbara Smith Email and Phone Number

Strategy & Operations Lead at Google @ Google
Mountain View, CA
Barbara Smith's Location
Los Angeles, California, United States, United States
Barbara Smith's Contact Details

Barbara Smith personal email

Barbara Smith phone numbers

About Barbara Smith

Barbara Smith is a Strategy & Operations Lead at Google at Google. She possess expertise in management, management consulting, sales, customer service, analysis and 21 more skills. She is proficient in Spanish.

Barbara Smith's Current Company Details
Google

Google

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Strategy & Operations Lead at Google
Mountain View, CA
Website:
google.com
Employees:
1
Company phone:
916.253.7820
Barbara Smith Work Experience Details
  • Google
    Strategy & Operations Lead
    Google Jul 2019 - Present
    Mountain View, Ca, Us
  • Ey
    Manager
    Ey Oct 2018 - Jun 2019
    London, Gb
    Barbara is experienced in designing strategies to improve organizational performance, customer experience and employee experience. She focuses on product strategy and management, go-to-market strategy, customer insights, customer profitability analysis, operating model design, organizational planning as well as sales and service effectiveness. Barbara focuses on Telecom and Automotive industries.Barbara's role includes:• Lead engagements and teams to drive value for clients• Complete project management and stakeholder management activities • Develop executive-level reporting on program/project progress • Provide coaching and guidance to junior team members Select project experience includes: • Designed offer and pricing strategy for new digital-first MVNO launch• Completed customer service operating model assessment and future state design following global merger• Designed customer care experience including call center strategy and process design as well as tested readiness at launch• Completed annual strategy and roadmap for Marketing, Digital and Sales orgs• Assessed customer profitability and completed activity-based costing product analysis as part of a product lifecycle management effort to better inform pricing, product and sales decisions • Supported channel transformations for sales/service organizations by assessing the current state, identify opportunities/pain points and develop channel strategy• Led project management to roll out new features in the customer service channel after launching a new business including coordinating communications, training and tool impacts• Designed customer journeys and agent experience for rollout of new lead management tool• Acted as product manager to define CX, product requirements Barbara contributes to offering development and business development activities. She also dedicates time to leading efforts to build a stronger community (Lean In, sector communities).
  • Ey
    Senior Strategy Consultant
    Ey Sep 2015 - Oct 2018
    London, Gb
  • Ey
    Consultant
    Ey Sep 2013 - Sep 2015
    London, Gb
  • Ernst & Young
    Customer Advisory Intern
    Ernst & Young Jun 2012 - Aug 2012
    London, Gb
    - Supported a global equipment manufacturer in a large scale cross-functional business process and technology transformation - Conducted market research on industry trends and competitor landscape - Developed playbook on client's product portfolio and industry trends
  • University Of Notre Dame - Mendoza College Of Business
    Research Assistant
    University Of Notre Dame - Mendoza College Of Business Dec 2011 - Jun 2012
    Notre Dame, In, Us
    - Assisted Management Professor in developing a robust Sales Potential Assessment for management consulting firm McKinsey & Company- Completed survey build, testing, and iteration- Collaborated with team of four students chosen by professor to support this challenging assignment

Barbara Smith Skills

Management Management Consulting Sales Customer Service Analysis Time Management Project Management Consulting Strategy Business Process Improvement Marketing Business Strategy Microsoft Office Microsoft Excel Microsoft Powerpoint Microsoft Word Microsoft Project Visio Written Communication Communication Team Leadership Business Modeling Business Process Program Management Strategic Planning Change Management

Barbara Smith Education Details

  • University Of Notre Dame
    University Of Notre Dame
    Management Consulting
  • New Trier Township High School Winnetka
    New Trier Township High School Winnetka

Frequently Asked Questions about Barbara Smith

What company does Barbara Smith work for?

Barbara Smith works for Google

What is Barbara Smith's role at the current company?

Barbara Smith's current role is Strategy & Operations Lead at Google.

What is Barbara Smith's email address?

Barbara Smith's email address is sm****@****hoo.com

What is Barbara Smith's direct phone number?

Barbara Smith's direct phone number is +184733*****

What schools did Barbara Smith attend?

Barbara Smith attended University Of Notre Dame, New Trier Township High School Winnetka.

What skills is Barbara Smith known for?

Barbara Smith has skills like Management, Management Consulting, Sales, Customer Service, Analysis, Time Management, Project Management, Consulting, Strategy, Business Process Improvement, Marketing, Business Strategy.

Who are Barbara Smith's colleagues?

Barbara Smith's colleagues are Yuhesti Hesti, Виктория Рыбалка, Irene Ros, Hager Abdo, Meysam Mahdavi, Anshu Raj, Moh Ahmadi.

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