Barbara Smith Email & Phone Number

Houston, TX, US

Houston, TX

Houston, Texas Area

The Fellowship At Cinco Ranch

- Researched and implemented church management software- Trained all staff on church management software and reporting- Responsible for data integrity- Monitor, diagnose and resolve hardware and software for staff of 20

Home Office

- Proofread all posts submitted on line- Corrected sentence structure- Ensured the subject matter was valid

Transocean Deepwater Drilling

- Update all laptops and desktops in 2 locations to Office 2007 - Quickly became leader of contract team - Extended contract to assist with Helpdesk calls

- Managed team of 12 helpdesk employees globally- Responsible for deployment and execution of service level agreements- Responsible for all employee hardware and software purchasing and tracking- Responsible for managing tickets using Blue Ocean/Numara software- Responsible for backup of executive employee data.- Rated 99.5% customer satisfaction on ticket.

- Responsible for maintenance and patches on 300+ servers- Domain and Exchange account administrator- Built and deployed servers with critical deadlines- Upgraded critical servers with minimum downtime- On call for all employees globally- Responsible for working and assignments of client tickets with Vantive HelpDesk

Houston, TX

- Assisted Purchasing Agents- Applied foreign students to colleges in US- Resolved minor IT issues for my department- Trained employees on Microsoft Office