- Administrative monitoring of the legal procedure relating to obtaining and maintaining a patent;- national and international correspondence, among others: customer contracts, international agents and European authorities such as the European Patent Office;- recording and maintaining terms;- performing basic accounting tasks;- carrying out general administrative tasks.

As a Virtual Assistant I work fully remote and take on roles in sales, (contract-) administration, client relations, project coordination and customer service. I take on multiple assignments at once:• Project coordinator at We Drive Solar• Recruiter at AnalitiQs• Customer Engagement Executive at NORNORM

We Drive Solar is a start-up in the car sharing industry, providing innovative mobility solutions. As a Project Coordinator my tasks included:• sales: analysing the client's needs and writing proposals, drafting and negotiating contracts;• project coordination: main point of contact for all stakeholders, in charge of project planning;• marketing: creating promotional material (flyers/webpages), liaise with clients on promotional activities;• administration: manage orderly filing of documents and creating data overviews for management.

As one of the first members to join the Customer Engagement team, I was closely involved in the launch phase of a fast-paced international start-up. Working alongside the CCO my tasks included:• assist in creating templates for official company documents together with management and our legal team;• actively contribute to improving processes and shaping the customer journey;• provide sales support by engaging with prospective clients via video calls, phone and email;• create a proposal in collaboration with our Design Team, draft and coordinate the signing of the contract.

Mobike is one of the world's largest bicycle sharing company. For Mobike's Western Europe branche I performed a broad range of supporting tasks:• assist the Director with ad hoc tasks, e.g. market research and compiling data overviews in Excel;• administrative tasks, e.g. opening bank accounts and handling company registry documentation;• support our Accounting department with the administration of invoices and audit preparation;• provide HR support, e.g. liaising with our payroll provider and devise recruitment strategy.

I provided day to day operational mobility advisory services to employees assigned to work on project sites abroad. My tasks included:• draft, issue and discuss the international assignment terms and conditions with the employee;• ensure the timely flow of information and documentation to HR, Payroll and Expatriate Tax;• making travel, immigration and accommodation arrangements;• develop assignment terms and conditions for new projects in collaboration with Project Management;• proactively contribute to the development of International Mobility policies and procedures.

I coordinated the relocation process for globally assigned employees for our client ING Bank in line with the Service Agreement. Tasks included: • main point of contact for assigned employees and in- and external suppliers;• monitoring of the relocation process, anticipating needs and solving problems;• prepare, submit and track immigration applications;• coordinate arrival and departure services in collaboration with in- and external suppliers.• Ensure timely invoicing and filing of each case.

I managed the international shipping of household goods for internationally assigned employees for our client Shell. Tasks included:• Manage and assign tasks to in- and external suppliers, overseas vendors and freight forwarders. • Closely monitor and ensure timely delivery of moving services in line with Shell policy.• Maintain close communication with all stakeholders to ensure the flawless execution of each move.• Administer each move in the central tracking system, and ensure filing of all documentation.

• Handle hotel reservations inquiries and inbound / outbound phone calls.• Manage relationships with hotels by providing account management support.• Resolved complaints and conflicts by liaising between guest and hotel.

• Oversee the day-to-day management of the Customer Service Department, supervise and coach other staff members, manage the maintaining of records.• Supervise the smooth operation of the international relocation of customers' household goods• Coordinate each move by working closely with other specialist team members and overseas partners.• Manage all invoicing for private clients and booking agents.• Build and maintain rapport with clients and internal and overseas partners.