Bárbara Silva Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

São Paulo, São Paulo, Brazil

Online and in person trainings, providing orientation for clients in the use of the tool, on web and mobile platforms, including:- Development of training plans- Development of support content- Analysis of users' activities in the tool- Performing additional configurations within the tool to better meet customers' needs.

São Paulo, São Paulo, Brazil

- Documentation checking- Data entry in management system- Preparation and follow-up of reports- Support for events held at hotel's facilities

Sao Paulo, Sao Paulo, Brazil

Advising companies in the process of migrating to Google Workspace platform with: planning of the training schedule, control of contracted training hours, mediation of training sessions, development of communication materials as well as training progress presentations, preparation of forms and surveys, satisfaction surveys analysis.

Sao Paulo, Sao Paulo, Brazil

11-year journey started through Apprenticeship program and finished as Business Development Analyst for the Presidency, with special attention to:- Acting as a focal point between Business and Technology teams in local and international Digital Transformation projects - Carrying out innovation research on Customer, User and Employee Experience, Design Thinking and Organizational Culture- Relationship with external customers in the Customer Service and Ombudsman areas- Preparation of indicators reports for Operations department- Preparation of project-related documentation such as business requirements and process mappings, - - Volunteering in initiatives of Social Responsibility, Employee Wellbeing and Sustainability.

Mba

Event Management And Planning