Provide Employee Relations service delivery and management for 3 large global client accounts.• Provides expertise and counsel to management in the area of employee relations in effort to minimize the risk to the client organization• Ensure services are provided as required by the Service Level Agreement(SLA), address any service delivery issues that arise• Manage a team of 12 HR professionals who are responsible for conducting investigations and creating responses on employee concerns, ethic allegations, EEOC cases and complex issues. Set clear expectations with employees and hold them accountable for expectations.• Creating strategies to proactively address workplace issues with stakeholders• Ensure there are controls in and processes in place to comply with government regulations and company guidelines• Promoting proactive and positive employee relations practices across the organization to drive engagement and minimize risk• Manages reporting, forecasting, budgeting and any financial requirements for services to ensure cost are within contract and budget guidelines.• Develop and maintain strong effective relationships with the business and legal to understand organization dynamics and be a strategic partner within the client account• Provide direction, training, guidance and team development in any area necessary• Ensure Operational Excellence (Six Sigma) standards being followed and maintained• Reviews and recommends policy changes to help reduce grievances, employee turnover and better employee experience

Responsible for Employee Relation’s issues for large retail global client-• Provide investigative support across functional areas of Employee Relations to ensure appropriate resolution to minimize risk• Investigate and respond to any employee or management issues and concerns• Develop and maintain business relationships within the client account• Peer leader responsible for providing guidance and support to a team of ER Representatives

Oversaw the human resources functions for up to 28 stores with a strong emphasis on Employee Relations• Provided supervision for 5 Human Resources Managers• Responded to employee questions about salary, benefits, advancement, FMLA, grievance issues or other work related concerns• Facilitated restructure process of employee placement during store closings or store openings • Assist, support and train retail management on all store-level hiring functions• Enforced company policies and procedures• Coordinate all Employee/ Manager training with the Training Center• Represented company at arbitration• Monitor and manage all issues related to Affirmative Action (job postings, AA goals, and discrimination complaints)• Responsible for Department of Labor compliance checks • Investigate and respond to EEOC and Illinois Department of Human Rights complaints• Represented Dominick's at fact-finding hearings, managed logistics of legal settlements• Investigated allegations of sexual harassment and make recommendations for resolution • Present and facilitate training sessions on sexual harassment, Front Line Leadership and Managing Diversity• Investigated and respond to any issues or investigations within the store• Managed recruitment of store and department managers, succession planning

• Recruitment for all exempt and non-exempt employees for the corporate office and distribution/manufacturing locations, vendor relations• Managed any benefits or compensation issues• Conducted new employee orientation• Assist management in handling Employee Relation’s matters including investigations• Administered the unemployment program• Assisted in the development of employment related programs