Analyst for Michigan's eLibrary and Library of Michigan

Analyst for Michigan's eLibrary and Library of Michigan

Provides reference and information services to library adult patrons. Receiving and answering of questions regarding collections, library services and policies; interpreting patron needs and conducting research necessary to obtain sources of information; obtaining copies of information through inter and intra-library loans; assisting patrons in the use of subject specialty materials; Assists patrons in their search for library materials; provides reader’s advisory and reference interview services, by utilizing ILS, print sources, KDL electronic databases and Internet on-line tools with proficiency. Effectively facilitates access to KDL’s digital collection by providing demonstrations of and assistance with multiple format eReader devices. Maintains the collection, including the shifting of books, discarding of materials, requesting of replacement materials, evaluating donated materials, and displaying of new or seasonal materials. Instructs and assists Library staff and patrons in basic technical support, maintenance and troubleshooting in the use of various audio visual equipment, accessing information through electronic databases and other library equipment such as copy machines, basic computer hardware and software, WebPac and other on-line tools, with an advanced knowledge of on-line tools. Assists in planning, organizing and implementing of Library programs and special projects that meet the adult population needs, including under served communities, as assigned. May initiate and maintain community contacts. Participates in the formation, development, and implementation of goals and action plans. Pursues professional development by serving on KDL committees, and attending meetings, workshops, and conferences to maintain up-to-date knowledge and skills of pertinent Library policies, procedures and equipment. Shares information by networking, teaching workshops, and preparing group presentations in the community/at local, state, and national conferences.

Serves the public at the Circulation Desk by checking in and out library materials, collects money and overdue fines and lost and damaged materials, issues new/replacement library cards, registers new patrons and processes name and address changes. Responsible for collection maintenance duties: sorts and shelves library materials; empties book-drop(s); shelf-reading; shifts materials; cleans, dusts, and inspects library materials for damage; discards and repairs library materials. Ensures circulation policies and procedures are followed for the proper handling of customer and material records for an accurate library database. This includes data entry of late, lost, damaged, and claims returned items, and patron information including necessary notes. Runs reports and lists for item hold information and inter-library loan requests. Searches shelves for requests, retrieves items requested, and routes items appropriately. Contacts customers or other libraries as necessary. Provides informal reader’s advisory service from the circulation function. Provides directional information to the public in person or by telephone. Refers reference requests to the information staff. Provides information to customers regarding the Library’s circulation policies, procedures and refers issues to branch management as appropriate. Counts, balances, and records monies received through the circulation function. Forwards reconciled funds and paperwork to the Business Office. Provides assistance to customers and staff in the use of library equipment and machines (e.g., copier, on-line catalog, word processing, etc.); performs routine maintenance and corrects minor malfunctions of library equipment, such as refilling paper and toner and assisting with paper jams. Performs other clerical tasks upon request, including materials order entry, supply ordering, word processing, filing, checking in new periodicals, etc.

Knowledge of Running Cash Register, Assisting customers with sales, provides recommendations on shoes, unpacks and sorts delivery, knowledge of brown shoe website.