Barbara-Ann Coy, Mba Email & Phone Number

Greater Detroit Area

Analyzing the business needs for the Global Sales Reporting project at GM.

Contracted to HP Enterprise Services for the Optimal Retail Inventory project to coordinate testing activities for the Sales Planner and Allocation subsystem of the Vehicle Order Management (VOM) system and provide business/application knowledge transfer to the international testing team.

Contracted to General Motors for the Saab Divestiture project to analyze business needs for General Motors North America.

Role: Capability On Shift – GM OnStar Monitored production OnStar Customer Relationship Management (CRM) systems/servers and provided immediate on-site response to incidents to maintain high availability of the OnStar applications.Provided technical support for Trillium.

Role: Requirements Analyst – Global Product Development Selected for four month ‘plan and define’ assignment to gather and document requirements for a special project in GM’s Global Product Development functional area.

Role: Tech Lead – GMCL & NAIPC Deployment of OWB & VOM Technical Leader for global team of developers defining project scope, analyzing business needs, estimating project time, providing deliverables, developing and deploying software for GM of Canada (GMCL) and North American International Processing Center (NAIPC) users into the GM Common Sales Reporting.

Role: Testing Manager – Global Standard Inspection Project Selected for four month assignment to coordinate establishment of a manufacturing floor testing environment.

Role: Subject Matter Expert – Everest Selected by GM client to provide subject matter expertise (SME) on GM Dealer, Delivery Reporting and ‘Billing and Accounts Receivable’ Business Systems to an external vendor, Acxiom for the development of a new Customer Relationship Management (CRM) System.

Role: Lead Application Designer & Developer – GM Customer Management SystemAnalyzed, designed, constructed, tested, implemented and maintained Customer Relationship Management applications.

Role: Lead Application Designer & Developer – GM Customer Management SystemAnalyzed, designed, constructed, tested, implemented and maintained Customer Relationship Management applications.

Role: GM Account’s Program Lead – GM Account Global Software Process Improvement Program’s Software Estimating and Metrics TeamGM Account’s Program Lead for the joint development of a corporate project metrics collection system and the ongoing administration of system after implementation.

Role: Tream Leader – GM Vehicle Order Management Selected for GM’s Pilot project, Custom Express Delivery as the Lead Application Designer for the Custom Order Entry team.

Role: SME – GM Vehicle Order Management Participated as a Subject Matter Expect representing the Cadillac Division to develop requirements for a consolidated delivery reporting system for all GM divisions which determines the monthly vehicle sales counts released to the media.

Role: Team Leader – GM Cadillac Motor Car Division Team leader for the Cadillac Vehicle Sales, Service and Marketing team supporting 36 divisional systems. Responsible for Application Development and Maintenance on numerous applications including: Customer Delivery Reporting, Dealer Communication, Dealer Organization, Sales Merchandising, Zone.

Role: Technical SupportResponsible for Application Development and Maintenance on numerous Payroll, Personnel and Administrative Services applications as a programmer/analyst. Gathered requirements, designed application changes, coded programs, created test plans, executed all phases of testing, on-call support, created disaster recovery plans and executed.

System Engineering Development Training Program

Role: Technical Support - GM Truck & Bus Personnel

Downtime Studies - Pontiac, MI - GM's Pontiac Central Plant (04/1985 - 05/1985)- Baltimore, MD - GM's Baltimore Assembly Plant (02/1985 - 04/1985)

Managed various restaurants in the Boston area

Mba, Concentration In Managing Information Systems

Post Baccalaureate Studies

Activities and Societies: Golden Key National Honor Society

Bs, Food And Nutrition Management