•Supervised a staff of 80 including CSA’s, Email, Receptionist, and OCR departments.•Monitor calls for a team of 27 followed by 10 item scoring & written coaching.•Monitoring daily idle stats and provide, written warnings, advisories, and on the spot verbal coaching.•Administrative Duties: direct deposits, addresses, emails, phone numbers, W2's, advising on health insurance. •Documentation of attendance issues, health alerts, coaching, and terminations on dual computer systems.•New Team: assists with recruiting, training, facilitate orientations, prepare for when they start on the floor. •Time Cards- weekly. Verifying scheduled time vs time on time card and making corrections as needed.•Monthly Newsletters and weekly motivational quotes.•2009 year project- Employee Engagement Team consisted of implementing and facilitating 2 employee surveys. Suggesting and implementing employee engagement functions monthly.•Providing motivation and team building. •Facilitating monthly team meetings, weekly one on one meetings, call calibration meetings, training feedback.•Reports: Hours policy, and KPI

Managed 40-70 field employees per month including hiring process, dismissal, and counseling. Recruited all levels of candidates temporary, permanent, and direct hire. From entry level to management light industrial and clerical. Local and long line recruiting. By interviewing via phone and in person, screening, and sourcing qualified candidates for desirability of position as well as experience level.Performed reference checks, credentials and education verification, and coordination of background checks and drug screens.Reviewed benefits program, enrollment, time card, payroll process and policies with all candidates.Prepared candidates for their interview. Conducted searches by using internet, job boards, and database.Created job postings and placed on job boards and newspaper.Negotiated bill/pay rates, direct hire fees, and salary and benefits for direct hire candidates.Performed progress calls on all candidates working.Maintained and built client relationships.