Barbara Chu Email & Phone Number

Ideated and launched a new internal support program to educate and guide Googlers through vendor management processes and compliance policies; in 20 months, the program was implemented with 15 teams covering 28% of Google’s total vendor population. Managed the knowledge transfer to a team of 22 contractors for the program service delivery via SOPs, process.

Launched a community knowledge base (Onboarding Hub) to address user knowledge gaps around the onboarding process; Onboarding Hub received 3,000+ page views, user guides received 900+ views, and E2E onboarding training received 137 viewsDeveloped various scalable white-glove customer support models to improve customer experience across Google’s vendor.

Hayward, CA

Coordinated with 5 contractor teams and 20+ team members to Install new fixtures and salesfloor sets in 3 stores including unique sets for 2 new Target brands, while balancing timeline dependencies with customer experience

Hayward CA

Oversee 60+ team members across 5 departments to manage processes and generate sales of $47 million annuallyManage freight flow of 6-10 trailer deliveries weekly from unload to stocking and recoveryDecreased out of stock % from 9.2% to 7.7%, resulting in 6.8% sales increase compared to last year

Albany CA

Oversaw 50+ member team across 7 departments and managed sales grossing $52 million annuallyTrained 4 assistant managers to lead and engage 250+ team members to execute daily store operations, merchandise transitions, and sales and service culture Manage payroll based on sales metrics and generate weekly schedules for 100+ team members to achieve sales.

Pinole, CA

Executed company transitions and merchandising, specifically for 4th of July and Back to School season; innovated strategies to improve visual displays for greater customer impact, resulting in sale increases of 10% in July and August, and ranking #1 in the company for children’s uniform sales out of 1800 storesInitiated consistent routines regarding food.

Berkeley, CA

Developed knowledge database with 500+ financial aid frequently asked questions for upcoming Cal Student Central office opening in Spring 2013Created Excel spreadsheets to evaluate efficiency and frequency of emails from Financial Aid OfficeCompiled Excel graphs showing totals for website visits to analyze frequency of visits and trends of information.

Santa Monica, CA

Researched competitors using SEO tools to find number of visits, meta tags, domain/page authorityCreated database of businesses in Austin, TX and Santa Monica, CA; contacted 100+ business to insert widget map onto website Submitted company profile into 50+ online directoriesCommunicated with 500+ journalists, bloggers, and writers to write reviews of the.

Arcadia, CA

Updated Chamber database of contact information of 100+ businessesRegistered 40+ food and beverage vendors for “Taste of Arcadia” event through individual meetings, email, mail correspondenceMaintained social media updates on Facebook, sent weekly email updates to all 600+ Chamber members through Constant Contact

Maintained neat and clean environment for shopping, assisted customers in fitting room, performed store recovery, stock checks, and merchandise presentation