Barbara Crowder-Moore Email & Phone Number

Developed and managed program for customer segmentation and service treatment strategy to drive business efficiency and customer satisfaction.* Created Business Management Playbook and organization training materials to enable differentiated customer service and improve business efficiency.

Richmond, Virginia

Managed product portfolio for the North America Building Envelop business. Responsible for ongoing product stewardship and data setup activities for new products and product line changes including Harmonized Tariff Codes (HTS), product master data, financial hierarchy, and Free Trade Agreement (FTA) qualification. Drove business strategy execution through new product development, product line extensions, and custom logo policy execution.* Received Marketing & Sales Excellence Award for Breakout Growth by launching a new product offering in a new market space 6 months early, earning $4 million in sales above objective.* Guided portfolio integration efforts between heritage Dow and heritage DuPont including new sales channels ($4 million in sales) and portfolio alignment to drive growth and reduce working capital.* Coordinated Building Envelope market data collection for 10-year asset plan to ensure long term supply capacity.

Richmond, Virginia

Led global alignment and implementation of quality and risk management processes across supply chain network.* Developed managing processes for monitoring and improving performance of supply chain partners leading to reduction in non-productive inventory (NPI), reduction in quality incidents, and yield improvements.

Richmond, Virginia

Developed and implemented quality and risk management processes across the supply chain network. Established and maintained programs for internal audits, supplier audits, product specification reviews, and corrective actions. Created processes for evaluating supplier key performance indicators, performance reviews, and quality system auditing based on supplier criticality and risk to business.* Achieved ISO 9001:2008 certification of the supplier management system including the manufacturing process at a dedicated toll manufacturer.* Conducted supplier identification, risk assessments, and cost modeling to establish new supply chain network to manufacture a new, innovative product, delivering over $1 million in revenue in the first year.* Established process for monitoring and dispositioning Non-Productive Inventory (NPI), achieving greater than 90% inventory health.* Achieved less than 0.0005% cost of quality annually.

Richmond, Virginia

Managed supplier relationships and performance through supplier segmentation and differential management. Collaborated to develop short term and long-term supply strategy including agreement negotiations. Created manufacturing cost models to evaluate alternate sourcing options and cost improvement projects.* Utilized key performance indicators (KPIs) and continuous improvement activities for suppliers, contributing over $20MM in annual revenue.* Led Six Sigma Black Belt continuous improvement projects saving over $2 MM through improved labor productivity, working capital reductions, supply chain consolidation, and cost reductions.

Richmond, Virginia

Provided technical service to 22 downstream distributors and 180+ product specialists (sales force) across the US and Canada. Conducted field investigations and resolved customer claims. Served as an integral member of cross functional teams, consulted on product development programs, and led technical literature development. Presented technical information at industry associations and trade shows.

Richmond, Virginia

Performed application method development, test method development, and test planning and execution. Organized end-use product testing program, test protocol development, and product installation method development in support of product development and competitive analysis.

Richmond, Virginia

Oversaw operation of 2 manufacturing production areas within a High-Performance Work System (HPWS) environment.

Bachelor'S Degree, Integrated Science And Technology; Biotechnology

Master Of Business Administration (M.B.A.), Business Administration

Master'S Degree, Crop And Soil Environmental Science; Option; Molecular Cell Biology And Biotechnology