Barbara Edwards Email & Phone Number

South Bend, Indiana, United States

Oversee the proper maintenance of all client funds, including collective bank account, reconciliations, and debit card maintenance. Main corporate contact for all inquiries related to client money matters.

South Bend, Indiana, United States

Customer Care AdvocateFDC Graphic Films Inc., South Bend, IN• Responded to customer needs through competent customer service and prompt problem-solving.• Maintained and managed customer files and databases.• Coordinated timely responses to online customer communication and researched complex issues.• Logged call information and solutions provided into internal database.• Assisted call-in customers with questions and orders.• Responded proactively and positively to rapid change.• Effective liaison between customers and internal departments.• Delivered prompt service to prioritize customer needs.• Investigated and resolved accounting, service and delivery concerns.• Followed up with customers about resolved issues to maintain high standards of customer service.• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Maintained up-to-date knowledge of product and service changes.

South Bend, Indiana Area

Treasury Service Support Representative• Coordinate internal operations with departments and branches to address the needs of customers• Conduct product and website customer training • Provide basic technical support to online business customers • Setup/Modify Business Banking Online Accounts• Introduce Treasury Services to new hire class.

Manage classroom responsibilities and maintained continuity of the learning process. Incorporated cooperative education and role-playing activities to establish a relationship between course material and students life experiences. Encouraged critical skills through the use of real scenarios where skills would be applied. Also served as a instructor for the government endorsed Learning Enrichment After School Program (LEAP) where students reading and math levels were assessed and then provided with a specific enrichment program that would promote mastery and comprehension of subject matter.

South Bend, Indiana Area

Assist students with post high school plans through college visits, college/career representative presentations and a devised cirriculum that focuses areas of college and career preparation. Also conduct a Fast Track Senior Advisory course for soon to be graduating seniors.

To create a flexible instructional program and a class environment favorable to learning and personalgrowth; to establish effective rapport with students assigned to in school suspension; to motivate students to developattitudes and knowledge needed to ensure that effective learning occurs for each student, every day.

Currently overseeing 6 states that contain numerous chapters and assuring that National, Regional and local objectives are met. Assure that all chapters are in compliance with National, Regional and local guidelines. Responsible for the development and implementation of a Strategic Marketing Plan designed to increase national awareness and increase membership.Screen, identify and contacted qualified applicants provided weekly training sessions to educate new and current members on corporate structure, procedures and roles. Coordinated educational and motivational weekend retreats for participants. Incorporated cooperative education and role-playing activities to establish the relationship between course material and students' life experiences. Developed and implemented training materials that combine course material and life

Address all inbound inquiries in a professional, friendly and timely manner to ensure customer satisfaction. Verified customer information, maintain and exceeded the required amount of calls per day according to policies and procedures established by the call center management. Document all pertinent information in the AS400 system. Handle all inbound calls following established policies and procedures. Maintain certain talk time established by Management. Trouble-shoot each call appropriately in order to satisfy customer's request. Assist with the training of new Call Center Agents.

Provide role-playing activities to establish a relationship between course material and students life experiences. Ensure that activities correlated with the program objectives.

maintained cash office duties, employee reference checks, interview and employee scheduling along with training on proper handling of customer transactions.

Built productive relationships with clients, instituting incentives, which heightened efforts to promote company's products and servicesMaintained 75 tier-II accounts for midsize clients grossing over $3.5 million annuallyCoordinated the dispute escalation and resolution of unresolved client issues Served as the liaison for customer, marketing, contract and billing departmentsReduced company expenses by 25% by creating a standardized Excel spreadsheet to track billing and maintain contracted budget.Leadership, Recruitment and TrainingCurrently serving as the Regional Director overseeing 6 states that contain numerous chapters and assuring that National, Regional and local objectives are met. Assure that all chapters are in compliance with National, Regional and local guidelinesResponsible for the development and implementation of a Strategic Marketing Plan designed to increase national awareness and increase membershipScreen, identify and contacted qualified applicantsProvided weekly training sessions to educate new and current members on corporate structure, procedures and rolesCoordinated educational and motivational weekend retreats for participantsIncorporated cooperative education and role-playing activities to establish the relationship between course material and students' life experiences. Developed and implemented training materials that combine course material and life experiencesMarketing and Promotions Organized and coordinated numerous events: youth symposiums, conferences, public speaking engagements, training and development programs and seminars.Developed marketing plans: set goals; targeted special problems requiring attention; set up schedule of appointments.

Master'S Degree, Business Administration

Bachelor Of Science - Bs, Apparel Merchandising

B.S., Apparel Merchandising