Barbara Tyler Email & Phone Number

Lake Geneva, Wisconsin, United States

Front Office Operations including Front Desk, Bell, Valet and Transportation operatioHotel Operations including the Front desk, Concierge, Bell, Valet and Transportation.

Lake Geneva, Wisconsin, United States

Operations including Front desk,Bell,Valet, Transportation and Housekeeping

Winterhaven, Florida

• Managed the top-rated hotel food and beverage team among the brand for KPI in guest service satisfaction for 2019.• Prepared detailed training plans and SOPs for new hotel food & beverage hires to ensure efficient and successful on-boarding.• Provided coaching and counseling to employees struggling with SOP compliance and other issues. • Launched a new bar image and beverage menu for the Skyline restaurant generating a revenue per person increase of nearly 20%.

Disney'S Yacht And Beach Club Resort

• Guaranteed that each guest experienced Disney magic from first impression to check out by using empowerment to surprise and delight guests.• Surpassed guest expectations while assisting when they were having a less than perfect experience resulting in guest satisfaction and letters of recognition.

Gaylord Palms Resort - Villa De Flora

• Performed Manager-On-Duty role for multiple restaurants supervising staff, addressing guest concerns and deescalating unstable situations. • Coordinated Restaurant Events Orders (REO) which included special events, conferences and banquets held in the restaurant space. • Collaborated as a strategic partner on the pre-opening team of Emerald Bay Marketplace (F&B Retail outlet). Developed sanitation check lists, SOPs and trained the opening team members • Initiated lead measure goal to improve Guest Service Satisfaction (GSS) through Marriott Rewards Member recognition and loyalty to the Gaylord brand resulting in an increase in GSS of more than 8% in less than a 6-month period while generating an increase in return revenue month over month.• Created bar cheat sheets for the servers generating an 18% increase in beverage sales the first month after roll-out.• Created memorable guest experiences that resulted in numerous returning guests seeking my services.

Gaylord Palms Resort And Convention Center -Orlando, Fl

• Managed day-to-day front of house operations as Manager on Duty to ensure team is operating efficiently and professionally for a sit down restaurant venue with sales of more than 5 million dollars per year• Through team exercises and classes improved the core team culture of the host team• Supported senior management in the implementation of new Standard Operating Procedures• Optimized holiday reservations by means of reservation management resulting in a 6.4% increase in reservations and additional revenue while maintaining guest satisfaction.

Gaylord Palms Resort And Convention Center -Orlando, Fl

• Provided training for all new hires in current policies and procedures; updating current employees in skills refreshing as needed.• Increased efficiency for seating process; resulting in reduced errors, seating conflicts, increased sales and guest satisfaction• Resolved issues with guests to diffuse conflict and re-establish positive guest relations

Cinderella'S Royal Table

• Welcomed and escorted guests to their table at one of Walt Disney World's prestigious sit down character dining venues while maintaining the themed environment so guests experienced the Disney magic of dining with the Disney princesses

Disney'S Contemporary Resort

• Responsible for ensuring that each guest experienced Disney magic from first impression to check out; received positive guest surveys expressing excellent guest service• Served guests through cross-training in all areas of Guest Service Operations: Front Desk Cashier, Curb Side Greeter, Front Desk Runner

Marriott'S Grande Vista Resort- Orlando, Fl

• Organized and executed 4th of July celebration including charity run which raised over $400 for Children’s Miracle Network• Created supplemental activities for Kids Night Out program that added enjoyment for children • Facilitated recreational activities for guests including pool parties, mixology classes, arts and crafts

Holiday Inn Express - Siesta Key, Fl

• Increased Priority Club enrollments by 25% over 4 consecutive quarters.• Utilized yield management best practices to sell daily available inventory to ensure that monthly RevPar goals were maintained or exceeded.• Offered room blocks for groups and registered group guests.

Pinellas Park, Fl

• Performed the role of Assistant Children's Ministry Director under the Children's Pastor. Responsibilities included overseeing the Children's Ministry operations on a daily basis.• Planned and coordinated special events, conferences and camps for more than 400 children and 2000 adults.• Scheduled and supervised 100-200 volunteer members on weekly basis and for quarterly special events.• Supervised recruitment, background checks, training and retention efforts to attract, motivate, and retain volunteers.• Organized volunteer training on policies, procedures and safety protocols.• Developed and customized training and mentoring program for teen volunteers.• Procured and maintained food and non-food inventory for daily operations and special events.

St Petersburg, Florida, United States

• Managed customer and employee schedules and records.• Performed recruitment, hiring and payroll, Accounts Payable, Accounts Receivable, bookkeeping and tax preparation reports. • Prepared and executed the installation of Landscape designs for residential and commercial properties.

Bachelor Of Applied Science - Basc, Hospitality Administration/Management

Activities and Societies: Eta Sigma Delta - International Hospitality Honor Society & National Society of Leadership and Success

Hospitality And Tourism Management Certificate, Hospitality Administration/Management

Associate'S Degree, Hospitality Management

Activities and Societies: Hospitality Club