Aaron Weeks Email & Phone Number

Lake Geneva, Wi

Orlando, Florida, United States

Started as a Volunteer February 2020, moved to part-time staff November 2021. -Knowledgeable about 2700+ seat Walt Disney Theater, 1700+ seat Steinmetz Hall, and 294 seat Alexis and Jim Pugh Theater-Enforce Center and Production policies before and during performances-Assist guests in general way-finding, seating, and answering questions about the Center

Kissimmee, Florida, United States

Director of Front Office for 718 room Delta Hotels Orlando Celebration in Kissimmee, FL.Director of Front Office Aug 2020-Present• Led Front Office operations during ongoing property transformation, overseeing inventory management, resolving guest concerns and supporting Front Office team: o March 2022 management company transition (Aimbridge to StepStone) o June 2022 rebranding from independent property to Marriott, including training team members on new PMS (OPERA to Lightspeed) o Summer 2019 to present property-wide renovation, including lobby and rooms• Instituted an associate incentive program for Marriott Bonvoy enrollment, leading to the hotel being recognized in the top properties for new enrollments across the U.S. Marriott portfolio• Create strategic schedule for Front Office team of 15 staff, adjusting weekly based on occupancy projections to maintain labor within budget• Assess and relay staffing needs to HR; manage new hires interview and training process; oversee J1 program operation• Initiated a weekly meeting with all department leads to discuss reviews, identify areas of improvement and establish solutionsAssistant Front Office Manager July 2019-Aug 2020• Determined solutions to escalated guest concerns; provided ongoing training for Front Desk staff to empower them to create their own resolutions• Identified efficiency opportunities and created new reports in the PMS to assist with situations including late checkouts, breakfast-included reservations, and monitoring room charges to increase authorization to guest credit cards• Assumed responsibility of Front Office schedule, presenting to Front Office Manager for approval• Worked with Front Office and Operations Manager to create an emergency binder detailing standard operating procedures in the event of power or internet outage• Learned roles and responsibilities for all shifts and provided coverage when needed

Lake Buena Vista, Fl

• Resolved guest housekeeping concerns across two-property complex• Managed productivity and coaching for over 100 housekeepers• Inspected rooms to ensure cleanliness meets Marriott Standards

Winter Garden, Florida

• Encouraged agents to increase Marriott Rewards enrollment by initiating incentive program which more than tripled enrollment numbers• Partnered with Housekeeping to provide smoother communication between Guests

Seabourn Quest & Seabourn Odyssey

• Personalized guest voyages by providing intuitive, six-star service in memorizing a minimum of 80 names and their preferences per company standards on European, Mediterranean, North Atlantic and Caribbean itineraries• Promoted to Grand Salon Manager for final month of contract; responsible for setting up the bar, managing a full inventory, and processing charges

Orlando, Florida

• Performed Manager on Duty functions for 756-room Swan Hotel• Led overnight team of 10 to highest employee satisfaction on property, 97% per StarVoice survey• Performed nightly audit of financial records for two-resort complex, troubleshooting and resolving guest folio concerns• Completed audits of front desk staff to maintain Westin, Sheraton, and Walt Disney Company standards

Orlando, Florida

• Performed Manager on Duty functions for full-service airport property• Redeveloped Front Desk Training Manual to reflect updated, improved protocols and implemented new training procedures• Created reports used to reduce the time to verify, pre-charge third-party guests

Fort Myers, Florida

• Performed Manager on Duty functions for select-service airport property• Performed housekeeping and engineering PM duties (room inspections, basic engineering concerns)

Fort Myers, Florida

-Sat guests in 448 seat dining room, explained setup and instructions-Ensured tables were kept clean and drinks were kept full as guests dined, with a section of 120 people-Performed side work to keep dining room and working areas clean-Assisted in set up and break down of shows, functions, and events