• Put together realistic budgets based upon costs and fees effectively operating business• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals• Oversaw business budget planning and administration, accounting function and purchasing to handle financial needs• Created and monitored advertising promotional approaches to increase sales and profit levels 65%

• Handling clients and applying people skills over the telephone for client satisfaction thus promoting the firm’s image• Drafted documents including pleadings, discovery requests, open records requests, and demand letters• Uploaded and maintained client documents on the Court system on County and Supreme Court websites• Building an instant rapport with the clients to ease resolving clients needs thus improving client feedback by 80%• Worked alongside attorney and paralegal on complex cases and legal processes• Answered 25 client calls per day to respond to inquiries, using open-ended questioning skills to attain applicable information

• Deliver high-quality customer service via email support platforms ensuring top level service to continue corporate growth• Update company’s database with new customer information and manage data retrieval of current customers, accurately and in a timely fashion• Coordinated travel arrangements service for the client• Utilized problem solving skills to resolve customer issues and enhancing service levels• Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences• Develop procedures to increase the efficiency of filing and organizing records to increase our ability to efficiently retain, recover documents, reports and records• Maintain a detailed calendar to coordinate schedules and appointments• Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team player attitude

In mid 2010 there was a corporate wide lay-off which affected the entire administrative staff at IBM East Fishkill. I used the time to build up my virtual assistant business.

• Provide legal support for Site Counsel and six attorneys• Maintained docket system of due dates and attorney calendars• Performed online searches of Patent and Trademark Office (PTO) records, trademark databases and performed general legal and trademark research• Assist in the preparation and filing of response to office actions, notices of appeals, oppositions, and appeal briefs• Performed general office duties, routing calls, delivering messages, and greeting visitors