Barbara Rasmussen Email & Phone Number

Des Plaines, IL

• Direct and deliver administrative support to meet day to day operational goals and exceed long term project success.
• Proven best-in-class customer satisfaction record, providing exceptional service to vendors, clients, colleagues, field reps and end users.
• Strong command of office technologies, acquiring proficiency across multiple industry-specific and proprietary platforms. (MS Word, Excel, Outlook, Exceleras, Adobe, RIMS)
• Skilled negotiator and relationship builder, balancing profit margin with client expectations
• Address client issues regarding valuation, appraisal and inspection orders, fees, lead time and quality assurance.
• Decreased by 48 hours the amount of time lost when hiring new freelancers to deliver appraisals on residential and commercial properties using introductory emails to inform them how to navigate company software to.

Fletcher, NC

• Facilitated daily office operations, purchasing, tool inventory, and shipping/receiving.
• Scheduled the fleet maintenance of 16 vehicles and audited their mileage.
• Processed time records and expense reports for 18 staff members.
• Provided support to sales, accounting and HR.
• Handled the set-up of kiosks in 1100 Verizon stores including making sure all the equipment was on site when crews arrived for installation.
• Arranged contractor liens on all K-Mart stores in the Southeast US by determining their individual parcel numbers, ownership, and filing the required documents in each county to try to collect on $240,000 which.

Asheville, NC

• Oversaw and refined software conversion of 5000 account database.
• Managed and revised route schedules for 8 delivery trucks.
• Served as Lead Customer Service and Inside Sales Representative.
• Answered 50-100 phone calls daily.
• Designed and updated promotional materials.
• Wrote quotes, proposals, and contracts.